Code 10 Customer Service

Personal Details

Curriculum Vitae

Full Names: Nana “Shirley”

Surname: Mhlanga

Gender: Female

Nationality: South African

I.D Number: 840-***-**** 080

Cell Number: 076-***-****/ 073-***-****

E-mail: **************@*****.***

Residential Address: 837 Ehlanzeni section; Tembisa 1632 Home Language: Tsonga

Languages: English; Sepedi; Zulu

License: code 10

Overview

More than ten years working experience includes: Cashiering; Sales; Reception; Switchboard and Customer Services

More than six years working experience in Customer Service, Grv clerk including invoice capturing,

price management with full knowledge of the sigma system Accounting with account reconciliation and payments and Computer Skills MS word; power point and basic excel Goods Received Administration

Education and Training

Cornerstone (Skills Training and Employment Centre); 2007 Call Centre Administration; Microsoft Word & Excel; Telephone Skills; Call Centre Communication; Introduction to Computing; Behavioral Skills; Customer Service. Quest Computer Skills Centre; 2010

Bookkeeping @ Pastel; Creditors; Debtors

Spar North Rand; GRV Learning Programme; 24 week

Capture Invoices; Update store pricing; Monitor store gross profits; Control store stock levels; Ensuring that invoices are accurately captured and Management duties. Masiqhakaze High School; Matric; 2002

English; Afrikaans; Accounting; Sepedi; Business Economics Work History

Company: Spar Store – Club view

Job title: GRV Clerk/admin

Dates: 02 Feb 2016-30 Mar 2019

Responsibilities:

Reason for leaving; Person Resp

GRV clerk Capturing invoices; answering calls; price management; promotions planning; place orders; creating posters; department’s stork takes, costing and stork movement; Monitor store performances in the gross profit reports.

Admin Clerk, Payment of accounts; Frontend admin dealing with customers on a daily basis. doing cash recons; with full knowledge on operations of till points; lottery and instant money

Company: Spar Saxby

Job title: GRV Clerk/Admin

Date: October 2014 to February 2016

Responsibilities:

GRV clerk Capturing invoices; answering calls; price management; promotions planning; place orders; creating posters; department’s stork takes, costing and stork movement; Monitor store performances in the gross profit reports.

Admin Clerk, Payment of accounts; Frontend admin dealing with customers on a daily basis. doing cash recons; with full knowledge on operations of till points; lottery and instant money

Company: Spar Ebony

Job title: GRV Clerk/Admin

Date: October 2009 to September

2014 Responsibilities:

Capturing invoices, answering calls, place orders, creating posters, doing stock takes, costing and stock movement, reconciling accounts and payment, Monitor store gross profit and sending Gp reports to head office, doing cash recons.

Company: ABSA

Job Title: Sales Consultant

Dates: September 2008 to April 2009

Responsibilities:

Based in a loan center, listening to people’s problems, helping them fill in application forms, give advice where I can. Take forms for processing then give them feedback. Reason for leaving: Six Months Contract

Company: Mangwanani Day Spa

Job Title: Receptionist/ Switchboard Controller

Dates: November 2007 to August 2008

Responsibilities:

Answering calls/ forwarding; Data Capturing; Post Manager; Receiving fax for Managers; Scheduling Meetings; Preparing minutes of meetings

Reason for leaving: Casual Position

Company: Railway Furniture’s

Job Title: Sales Consultant

Dates: April 2007 to October 2007

Responsibilities:

Answering Calls; Customer Care; Data Capturing; Filing of Documents; Cash Management Reason for leaving: Casual Position

Company: Shoprite Store

Job Title: Cashier

Dates: October 2004 to February 2007

Responsibilities:

Based in a kiosk cash management, customer care, placing order, stock taking Reason for leaving: Casual Position

References

Sheila Sihlangu; Supervisor; Shoprite; 083-***-**** Samuel Matsipa; Manager; Railway Furniture’s; 011-***-****/ 082-***-**** Bessie Moabi; Assistant Manager; Institution; 076-***-**** Tonny:Manager:Saxby Spar :012-***-****

Khensani Mokwena;Supervisor; Spar Ebony; 011-***-****

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