Center Representative Call

Rebecca Vumza

*ndAvenue Roodeport North

Johannesburg 2000

Mobile: 078******* Email: ******@*****.***

Personal Profile Statement

I am highly self-motivated, approachable, adaptable and responsible with various experience in Sales. I have a passion of developing and learning new and existing skills. I enjoy problem-solving using established analytical methods. Additionally, I am a clear and effective communicator and work individually as well as part of a team. Bringing forth the ability of develop implement winning business plan that leads to increased sales Languages

English

French

Sepedi

Education

2020-2023 BSC Computer Science Richfield College

Diploma in Informational Technology

Relevant modules

Web Technology

Programming

Business Communication

Net Working

Informational System

2010-2015 Phusela High School

CAPS Grade 8-12

Employment and Work Experience

Main duties perform

Call Center Representative

Multichoice Customer Center

Oak Avenue, Ferndale Randburg 2194

Handle customer calls and responded to queries about service, product malfunctions, promotions and billing.

Worked to address all customer concerns in a timely and effective manner

Handled large volume of calls on a day to day basic with a sense of calm and good work ethic

Worked to understand the needs of every customer

Handled sales transactions and return in a timely manner

Provided timely and comprehensive solutions and answer to clients questions about product issues when asked

Created detailed sales contracts for new and existing clients when products and services were ordered and walked the customer through all of the terms and sections

Ensured accuracy of data by keeping track of all customer calls via spreadsheets and company software

Call Center Representative

Plus 94 Research

9 Summit Rd, Dunkeld West, Randburg 2196

Maintain up to date knowledge of products and servicers

Memorized all company products and service to be able to answer customer questions quickly and efficiently to increase upsells

Greeted customers in a friendly manner and helpful manner

Answered all questions regarding products and promotions

Collect source data such as customer names, addresses, phone numbers, credit card information for over 100o customer and enter data into customer service software

Took inbond and outbond calls for up to 50+ members per day using computer and call center software system

Checked prices and promotion and promotional rates for customers

Provide excellent customer service at all time

Skills

Excellent Communication Skills

Problem-solving

Adaptability

Computer skills

Products knowledge

Active listener

Outgoing personality

References

Multichoice customer center

Supervisor

Emanuel Phoku: 084-***-****

Plus 94 Reseach

Supervisor

Preciours: 061-***-****

Contact this candidate