Customer Service Representative

JADA STEWART

***************@*****.*** 346-***-**** Houston, TX 77065

PROFESSIONAL SUMMARY

Innovative and goal-oriented committed to professional development and expert leadership of business operations. Results-driven and hardworking with top-notch communication and organization skills. Handles stress well and quickly flexes with changing demands to consistently meet objectives.

SKILLS

Issue and Complaint Resolution

Building Customer Trust and Loyalty

De-escalation Techniques

Data Entry and Maintenance

Creative Problem Solving

Efficient and Detail-Oriented

POS Systems and Ordering Platforms

Verbal and Written Communication

Multitasking and Prioritization

Calm and Professional Under Pressure

Inventory Management

Inbound and Outbound Calling

WORK HISTORY

Customer Service Representative Apex - Houston, TX 04/2019 - 07/2020

Increased efficiency and performance by monitoring team member productivity and providing feedback.

Investigated and resolved customer inquiries and complaints quickly.

Exhibited high energy and professionalism when dealing with clients and staff.

Promptly responded to inquiries and requests from prospective customers.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Met customer call guidelines for service levels, handle time and productivity.

Enhanced productivity levels by anticipating needs and delivering outstanding support.

Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Work From Home Customer Service Agent Randstad - Houston, TX 01/2017 - 06/2018

Answered live online chats to give quick answers and solve problems faster.

Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.

Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.

Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.

Resolved minor to moderate technology faults, supporting constant availability and consistent performance.

Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.

Documented calls according to policies for use in performance measurement and business progress tracking.

Applied creative thinking to client questions and concerns absent from scenario-based response manuals.

Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.

Cashier Walmart - Houston, TX 09/2013 - 11/2014

Helped customers complete purchases, locate items and join reward programs.

Restocked and organized merchandise in front lanes.

Answered questions about store policies and addressed customer concerns.

Monitored self-checkout systems and provided assistance or intervention where required.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Collected and authorized payments of guests.

Maintained cash drawer of $500 or more per shift.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Mentored new team members on POS system operation, customer service strategies and sales goals.

Greeted over 50 customers per day.

Worked closely with shift manager to solve problems and handle customer concerns.

Completed inventory counts and ordered merchandise.

Worked flexible schedule and extra shifts to meet business needs.

Customer Service Representative CVS Pharmacy - Houston, Texas 06/2010 - 03/2012

Provided primary customer support to internal and external customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Cultivated customer loyalty, promoted repeat business and improved sales.

Answered customer telephone calls promptly to avoid on-hold wait times.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Recommended products to customers, thoroughly explaining details.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded proactively and positively to rapid change.

EDUCATION

Westfield High School, Houston, TX

High School Diploma

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