Customer Service Shift Manager

Saymon Ahmed ***************@*****.***

**** ********** ****** ************ ** 19111 267-***-**** Objective: Seeking a competitive and challenging environment to gain more experience.

EDUCATION

Community College of Philadelphia, Philadelphia, PA Concentration: Business General February 2018 - Current Skills

● Problem Solving

● Time Management

● Strong Work Ethic

● Self-Confidence.

● Handling Pressure

● Proficient with Microsoft Word, & PowerPoint

EXPERIENCE

Sloane Toyota of Philadelphia, PA

Sales and leasing associates October 2020 - January 2022

● Greeted customer and building rapport

● Matched customers with their desired vehicles needed .

● Compiled reports to provide information on sales to management

● Responded to customers' vehicle inquiries via email, call, and text

● Negotiated price and vehicle features to close deals

● Followed up with customers I sold vehicles to every 2-3 months to ask for referrals and send them gratitude for their business. Boston Market, Philadelphia, PA

Shift Manager April 2015 - March 2018

● Completed daily checklists and procedures for cash reporting, inventory control, and scheduling during shifts .

● Managed customers grievances daily to increase customer service rating

● Mentored and trained new employees.

● Composed weekly schedules by applying knowledge of restaurant's day-to-day revenue to schedule proper number of employees per day AWARDS

● Sales Society 2021 - averaging 15 or more vehicles a month

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