Customer service
Resume:
Micah Jurmey
**** ******* **., ***. *** *******@*****.***
Honolulu, Hawaii 96822 808-***-****
EDUCATION
University of Hawaii at Manoa, Honolulu, HI December 2016 B.A. in Korean Language and Certificate in Travel Industry Management
● Cumulative GPA: 3.0; Dean’s List: Spring 2014, Fall 2013
● Foreign Language and Area Studies (FLAS) Scholarship
Korea University (Summer 2015) and Sogang University (Summer 2014)
● CIEE Scholarship
Soonchunhyang University (Fall 2011 - Spring 2012) EXPERIENCE
State of Hawaii January 2021 - Current
Adjudicator
● Contact employers and claimants to figure out the facts regarding the issues related to the corresponding claim.
● Construct a detailed decision letter based on the information provided by both parties.
● Make decisions to allow or deny unemployment benefits based on the information provided.
Tharingsa March 2020 - Current
Founder
● Actively work to continue developing the website and introduce new features.
● Work closely with native speakers to research and prepare course content.
● Generate, edit, publish, and share daily content that builds meaningful connections and encourages community members to take action.
Bishop & Company (HMSA), Honolulu, HI October 2019 – March 2020 General Clerical Assistant
● Made reservations for HMSA’s Medicare Advantage workshops.
● Created, updated, and maintained various spreadsheets to support our AMS Senior Team.
● Maintained the inventory of office supplies and materials. Samho Jungang Elementary School, Samho, South Korea February 2019 – July 2019 Native English Teacher
● Employed a variety of instructional techniques and strategies to meet different aptitudes and interests of students.
● Developed and delivered lesson plans that utilize a broad range of appropriate teaching techniques and strategies.
Makai HR, Honolulu, HI April 2018 – July 2018
Office Manager
● The first point of contact for all incoming calls, emails, and instant messages.
● Created and assigned cases to ensure that the needs of our clients and employees are met in a timely manner.
Martin and MacArthur, Honolulu, HI October 2017 – April 2018 HR Assistant
● Assisted with on-boarding new hires including processing of forms, ADP set up, new hire orientation set up, prepared new hire packets, etc.
● Served as an admin contact for ADP inquiries and assisted with hiring and terminating accounts.
● Compensation, benefits administration, and recordkeeping. Kuakini Medical Center, Honolulu, HI June 2016 – Feb 2018 Unit Clerk
● Directed and assisted visitors, family members, physicians, and others to departments and other personnel as appropriate.
● Answered telephone calls to the unit; directed and relayed messages as appropriate.
● Maintained confidentiality of employees, patients, and health system information in accordance with the HIPAA privacy rules.
● Scheduled procedures/tests and coordinated with other departments as required. Courtyard by Marriott Waikiki Beach, Honolulu, HI February 2016 – June 2016 Guest Service Agent/Bellman
● Coordinated with other departments to resolve guest issues and enhance guest experience
● Assisted guests with luggage to rooms, storage, and coordinated transportation services.
● Fully comprehend and am able to operate all relevant aspects of the PBX and Front Desk computer system.
Marukai Marketplace, Honolulu, HI September 2015 – January 2016 Cashier
● Rung up purchases efficiently and reconciled cash and credit card charges with cash register records.
● Utilized communication skills to provide excellent customer service.
● Managed time well by alternating between restocking and other operational activities. Lawson Station, Honolulu, HI August 2012 – April 2015 Shift Leader
● Led team members throughout the day by assigning tasks and following up to ensure completion.
● Managed time effectively to meet all job responsibilities and maintain cleanliness and organization.
● Provided effective management of the store in the absence of the Manager or Assistant Manager.
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