Customer Service Representative

Kevin Travassos

Warwick RI ***** C 401-***-**** *******@*****.***

Summary

Dedicated customer service representative motivated to improve service satisfaction and contribute to overall company success. Well developed communiversed in company solutions.

Skills

Quality assurance controls company regulations knowledge High energy attitude project management abilities

Experience

08/2021 to present

Picker/warehouse associate

● Cargill

● North Kingstown RI

Picking orders

Conforming

Working in cold environment

Safely operate machinery around coworkers

08/2020 to 06/2021

Assembler

■ Honeywell safety. smithfield ri

Assembled n95 masks

Worked in team environment

Fast paced always meet daily goal

06/2013 to 06/2020 express service advisor

Balise honda of west warwick west warwick RI

Served needs of as many as 50 customers per shift including collecting payments,tracking rewards and handling customer service issues.

Documented conversations with customers to track

requests,problems and solutions

Provided top quality control and eliminated downtime to maximize revenue

Cultivated impactful relationships with customers and drove business development by delivering product knowledge Shared detailed information regarding different service options to help customers make decisions

Achieved high quality marks on quality assurance evaluations through cse

06/2002 to 07/2019 deli clerk

Shaws supermarkets Warwick RI

Worked with customers placing large and specialized orders, providing samples and recommendations and responding to requests Updated displays, cases and other customer facing areas to increase sales of special items

Prepared orders by slicing,weighing,packaging and pricing meats and cheeses

Checked signage and pricing to verify accurate displays on counters and in cases

Maintained work areas by cleaning surfaces,equipment and floors removing trash and providing machinery upkeep.

Received new inventory and rotated stock by dates to keep items fresh and usable

Distributed new items samples to customers in order to provide opportunities for individuals to try products before purchase Protected food from spoilage by storing according to safety procedures

Education and training

06/2000

High school diploma

Pilgrim high school Warwick RI

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