Computer Instructor Project Coordinator

Contact

**********@*****.***

www.linkedin.com/in/wssnr

(LinkedIn)

Top Skills

Microsoft Office

Social Media

Video Editing

Certifications

CompTIA A+ (2009 edition)

President's List - November 2017

Term

CompTIA Network+ (N10-007) Cert

Prep: 2 The Physical Network

CompTIA Network+ (N10-007) Cert

Prep: 1 Understanding Networks

Computer Hacking Forensic

Investigator v9

Publications

Updating Northeast Homeowners

and Concerned Citizens

Robin W

Network Information Systems Technician/Cybersecurity Graduate Open to Relocation

Huntsville

Summary

Cybersecurity Bachelors of Science Degree

Network Information Systems Associates Degree

Comptia A+ Certification

ITIL Certification- IT Service Management

Specialties: Programming Hardware and Network Setup Repairing Hardware and Updating Software

Maintaining Network

Experience

dd4hire

Driver

March 2016 - Present (6 years)

•Provide reliable transportation and help clients keep appointments or complete errands

•Respond quickly to calls for driver requests

•Follow all traffic laws and limits and visually check vehicles before departing J.Christ Productions

Founder

May 2006 - Present (15 years 10 months)

A technology company focusing on building systems. A system can be logo creation for a new business or a business trying to rebrand itself, building or securing a computer lab, planning a security system, or even stage design. Apogee, Inc.

Field Service Representative

August 2021 - December 2021 (5 months)

Assist with and provide hands-on maintenance and operational support for data, network distribution equipment, hardware, and software deployments Providing exceptional service to customers

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Support systems running Windows, Mac OS, and potentially Linux Manage tickets using ServiceNow

Troubleshoot and resolve network connectivity issues as needed for LAN and WiFi connections, including networking components such as TCP/IP, DHCP, and DNS support administration

Steno

Video Tech Specialist

April 2021 - November 2021 (8 months)

Facilitate remote depositions using online video conferencing platforms as a Virtual Tech Assistant and Videographer

Quickly learning multiple online platforms and keeping up to date with processes

Providing exceptional and hospitable customer service and tech support before, during, and after depositions

H&R Block

Field Systems/Remote Support Technician

November 2019 - March 2021 (1 year 5 months)

Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat,

and on-site visits.

• Document hardware problems and their resolution within the ticketing system

• Experience with Windows Environment, Windows network configurations, and MS Office

• Ability to work independently or on a team to ensure essential communication with Lead Field

Systems Technician/Company Support Manager on support issues and needs

• Remote into and/ or control desktops to resolve technical issues

• Set up and troubleshoot user accounts, permissions, multifactor authentication and passwords

Allied Universal

Security Officer

March 2017 - July 2019 (2 years 5 months)

• Performed security patrols of designated areas on foot or in vehicle Page 2 of 4

• Watched for irregular or unusual conditions that may create security concerns or safety hazards

• Permitted authorized persons to enter property and monitors entrances and exits

Senior Independence

Computer Instructor

August 2016 - February 2017 (7 months)

Youngstown, Ohio Area

• Teaching computer basic and advanced classes to community residents

• Build and research curriculum for beginners and advanced computer classes Comfort Keepers

Personal Care Assistant

June 2014 - October 2016 (2 years 5 months)

• Help clients keep appointments by providing transportation

• Serve as a companion for their clients.

• Give assistance to people who are sick, injured, mentally or physically disabled, or the elderly and fragile.

The Needles Eye

Network Administrator/Instructor

February 2011 - June 2016 (5 years 5 months)

The Needles Eye

• Taught basic and advanced computer skills to community residents

• Assisted with building, maintenance, and monitoring of computer lab

• Planned and helped in fundraising events and activities

• Coordinate the setup, shutdown, and support of organization PC hardware and software

• Set up and troubleshoot user accounts, permissions, and passwords DRS LLC

Quality Assurance Specialist

September 2013 - April 2014 (8 months)

Youngstown, Ohio, United States

Work with the management team to design a technical self- improvement plan and meet the goals agreed to in the plan

Conversely help the management team to improve the company with ongoing ideas and input

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Completed work using the ConnectWise practice management system as managed by the QA and CFO

Northeast Homeowners and Concerned Citizens

Office Manager/ Project Coordinator

May 2013 - September 2013 (5 months)

1649 Jacobs Rd

• Oversee accurate daily accounting of fees, donations and other revenues.

• Compellation of necessary statistical reports according to required deadlines.

• Develop and maintain tracking systems (development of tracking forms and procedures).

• Word processing and desktop publishing, as needed.

• Order and maintain office supplies inventory.

• Perform various program operations according to requirements.

• Some short distance travel required.

Greater Friendship Baptist Church

Ministry Coordinator

January 2004 - December 2005 (2 years)

Assisted community residents and church members with financial bill assistance and food supplies

Ordered food and organized pick-up from the Second Harvest Food Bank Organized and recorded inventory, monies raised for reports to trustees and pastor and also for quarterly church business meeting Education

Purdue University Global

Chancellor's List - January 2018 Term, Cybersecurity · (2016 - 2020) IT Certification Institute

Associate Equivalant, Network Information Systems · (2008 - 2011) Page 4 of 4

Contact this candidate