Corporate Director Customer Service

Max Juba

440-***-**** ********@*****.*** ***** Bell Road, Newbury, OH

Summary

Experienced server and restaurant manager for over 10 years. Experienced in customer service and dealing with restaurant patrons.

Experience

Cucina Rustica Bainbridge, OH

Manager 03/2019 - Present

Has hired, trained, and coached over 50 staff members on customer service skills, food and beverage knowledge, and COVID-19 safety standards. Consistently exceeded monthly goals b a minimum of 10% by training FOH staff on upselling techniques and helping create a featured food and beverage program. Increased the profit margin of menu items by 15% by switching suppliers.

Green Tea Sushi Asheville, NC

Manager Assistant 10/2016 - 03/2019

Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations Create weekly schedules based on predicted staffing needs, budget and employee requests Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes

Assisted General Manager with weekly schedule, adjusting for employee requests, expected customer traffic and budget Cucina Rustica Bainbridge, OH

Server 06/2009 - 10/2016

Accommodated individual menu and beverage requests Warmly greet guests, anticipate needs, and remain available throughout the dining experience Prioritize and coordinate execution of tasks accordingly Skills

Accounting Operations, Budget projections and allocations, Staff training Education

Lakeland Community College Kirtland, Ohio

Computer Science 03/2024

Currently completing courses in computer science, robotics and statistics Chagrin Falls High School Chagrin Falls, OH

06/2009

Graduated with honors

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