Service Representative Customer

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Laura Rabner

********@*****.*** • Denver, CO • 720-***-****

Summary

Organized, detailed Client Services Professional with expertise managing accounts in the insurance industry and operating a small business. Skilled at anticipating customer needs and providing effective solutions resulting in increased rates of customer satisfaction and retention. Accurately reports and documents information according to internal and external requirements while ensuring data integrity for Quality Control. Works efficiently under tight deadlines while juggling multiple tasks. Utilizes strong interpersonal communication skills to connect well with customers and colleagues. A team player who takes initiative and brings clarity to complex situations. Skills

• Account Management

• Process Improvement

• Database Management

• Info. Reporting Quality Control

• Superb Customer Service

• Problem Resolution

• Prioritizes Multiple Projects

• Operations Administration

• Highly Attentive to Detail

• Develops Strengths in Others

• Decisive Judgement

• Positive and Adaptable

Career Experience

LITTLE BEANS CHILDCARE, LLC. 2016-2022

Owner Operator

• Provided full-time in-home daycare for six children daily, ages 0-4

• Founded business and created collateral and managed website for advertising

• Oversaw scheduling and billing with families via an online interactive application

• Maintained a safe, happy daycare and adhered to childcare regulations and policies

COBIZ INSURANCE 2014-2016

Assistant Account Manager

• Established new insurance accounts, provided support to clients with the application process, follow-up, supplemental insurance applications, and claims filing

• Created a major claims report on national supermarket chain (100+ locations); researched claims history and consolidated reports, resulting in 50 new clients as well as increased client retention

• Assisted with receptionist duties including answering phones, ordering, and refilling office supplies

PELITON INSURANCE 2012-2014

Assistant Account Manager 2013-2014

• Oversaw 100 commercial insurance accounts, including establishing new accounts, amending commissions, preparing policies for distribution, building statements of value, and filing claims

• Communicated with clients regarding application and questionnaire follow-up, filed claims and quoted and bound policies

• Prepared policies for Quality Control Center, assisted with audits and ensured policies complied with Colorado State regulations

• Supported clients with direct billing for benefits, personal line endorsements and quoting policies Laura Rabner

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Certificate Processing Specialist 2012-2013

• Partnered with property management teams at townhome/condominium rental properties to provide corporate insurance packages

• Processed commissions and maintained an accurate database Education

B.A in Liberal Arts

University of Northern Colorado, Greeley, CO

Licensures and Certifications

• Property & Casualty Licensed, July 2013 (can renew)

• Certified Insurance Service Representative (CISR) (can renew) Technical Skills

Microsoft Office Suite • Word • Excel • PowerPoint • Epic • Zoom • Google Docs

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