Package Handler Customer Service

Kenderica Reese

Birmingham, AL 205-***-**** ***************@*****.***

IT PROFESSIONAL

Aspiring IT professional, skilled in customer service, written and verbal communication, teamwork, and organization. Currently pursuing IT certifications in CompTIA, MTA, and Linux. Confident in my soft skills and hope to grow further with an outstanding employer.

TECHNICAL SKILLS

Data entry

Accounting

Microsoft

Inventory management systems

Basic hardware, software, and network troubleshooting

EDUCATION

MyComputerCareer Graduation: January/2022

Information Technology Security Administration

Certifications Pursuing: CompTIA A+, MTA Security, Linux Essentials

EXPERIENCE

Amazon 8/2020 – Present

Package Handler

Use scanners and inventory system to locate and pack shipments.

Established strong multitasking and time management skills.

Brink’s Incorporated 5/2019 – 8/2020

Teller

Process checks for different banks, verifying amounts and ensuring accuracy.

Troubleshoot and resolve technical issues with operating system, hardware, software, and network connectivity.

Walmart 7/2018 – 5/2019

Customer Services/Cash Office Associate

Provide excellent customer service to customers throughout claims process.

Manage a steady volume of new claims, assimilate data, evaluate facts, and negotiate solutions to complex problems.

Developed procedures to ensure that all customers are receiving their requested data efficiently and effectively.

Grandview Medical Center 2/2018 – 5/2019

Front Desk Clerk

Answer the phone, check patients in and give patients information about their visit.

Able to find conflict resolution without losing self-composure.

Developed active listening, verbal communication, and attention to detail.

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