Customer Service Nursing Assistant
Resume:
MT
MARQUITA
TOLBERT
SOCIAL SERVICES HEALTHCARE ADMINISTRATION
G R E E T I N G S,
Please accept this letter and enclosed resume as evidence of my interest in the position currently available at your company. As a highly personable, attentive and detail-oriented social services professional, I would bring a dedicated, reliable, and driven attitude to this role. I am extremely comfortable with every aspect of providing a professional and personalized customer service environment and believe I am a suitable candidate for said position.
• I have earned my associate degree in Social Worker Assistant from Athens Technical College and my courses centered on sociology, social sciences and psychology. My educational, internships and work experience has prepared me to work with clients of all backgrounds and walks of life. I have become adept in performing a breadth of responsibilities to optimize company performance while demonstrating a steadfast commitment to maximizing customer/client service and satisfaction. Consider the following highlights of my qualifications:
•
Interviewing family members or individuals to obtain a complete family history to more closely determine which services are appropriate and needed
Establishing solid and trusting relationships through exceptional communication and interpersonal skills
Balancing multiple tasks within fast-paced, deadline-driven, and customer-facing environments.
Assisting case workers in collecting information and completing case files
Demonstrating solid time management and organizational skills, Microsoft Office proficiency, and effective customer service strategies
As you read through my resume, you’ll find that I have many skills related to the requirements you have. I understand that this job is very challenging and overwhelming at times, but it can also be very rewarding. Filing this position will give me the opportunity to do what I love the most and that is to give back to my community by helping those in need. I believe in excellence and have always dedicated myself, my talents and my creative abilities to assure the successful accomplishment of any company/business goals.
With my proven commitment to building strong customer relationships and provide explicit social services to families in need, I am prepared to extend my record of excellent service to your team. My resume, which I have enclosed for your review, contains additional details about my professional accomplishments and experience. I would like to welcome the opportunity to interview with your selection team and I also look forward to hearing from you soon. Thank you for your time and consideration.
S I N C E R E L Y,
Marquita Tolbert
956 Lexington Road
Washington, GA 30673
******************@*****.***
MT
MARQUITA
TOLBERT
SOCIAL SERVICES HEALTHCARE ADMINISTRATION
PROFILE
Experienced social services professional who has strong working knowledge of the social services system. Specializes in benefits administration and family social work.
Committed individual with strong communication & organizational skills, customer service background and my ability to work well with people. Position should have opportunities for a dedicated individual with leadership and teamwork abilities.
CORE COMPETENCIES
Social Services
Administrative Support
17+ years in healthcare
Project Management
Case Management
Inventory Control
Daily Office Procedures
Analysis & Data Skills
Certified Nursing Assistant
CPR & First Aid Certified
Team Collaboration
Management/Leadership
Detail-oriented
Passionate
PROFESSIONAL EXPERIENCE
PRIME CARE Thomson, GA
Home Health Aide 2019 – Present
Monitors patient’s condition by observing physical and mental condition, intake and output, and exercise
Assists patients by providing personal services, such as bathing, dressing and grooming
Records patient information by making entries in patient’s chart and notifying nursing supervisor of changing or unusual conditions
LAKE CROSSING NURSING & REHAB Applying, GA
Certified Nursing Assistant 2018 – 2019
Verified patient information by interviewing patient; recorded medical history; confirmed purpose of visit
Prepared patients for examination by performing preliminary physical tests; took blood pressure, weight, and temperature; reported patient history summary
Secured patient information and maintained patient confidence by completing and safeguarding medical
records; completed diagnostic coding and procedure coding
FAD COUNSELING SERVICES Athens, GA
Certified Drug Screener 2017 – 2019
Conducted urine analysis, hair sample, and breath samples
Processed test quickly in order to keep to a schedule and manage tasks efficiently
Completed required paperwork and documentation in a timely manner
ADDITIONAL EXPERIENCE
UNIVERSITY NURSING & REHAB Athens, GA
Certified Nursing Assistant 2015 – 2017
706-***-**** ******************@*****.*** Washington, Georgia EDUCATION
AAS IN SOCIAL WORKER ASSISTANT // Athens Technical College Coursework in Sociology, Psychology, Social Services GPA: 3.3
Obtained: 2016
TECHNICAL SKILLS
MS Office Suite (Word, PowerPoint, Excel)
Type 45 WPM
10-Key
Customer Relationship Management (CRM)
Software
INTERNSHIP
DAVITA DIALYSIS WASHINGTON, GA
Social Worker Assistant
2015 – 2016
DEPARTMENT OF FAMILY & CHILDREN
SERVICES (DFCS) WASHINGTON, GA
TANF Assistant
2004
KEY ACCOMPLISHMENTS
Project Management and Report
Preparation
Knowledge and experience working with
a variety of community organizations
Administrative and data entry experience
Excellent written and verbal
communication skills
A problem solver who quickly grasps
situations and turns them into
manageable tasks
Contact this candidate