Customer Service Mt Pleasant

MEAZA G. BELAY

**** ** ******** ****** ** WASHINGTON DC 20010 Tel: 202-***-**** Email: *****.*****@*****.***

OBJECTIVE: Personable and outgoing personality with strong organizational skills, good customer service and ability to solve problems creatively.

EDUCATION:

-Currently enrolled at Carlos Rosario multi-cultural center in computer school, Washington DC.

-Attained credits in business and arts from Adams Business College in Addis Ababa, Ethiopia 2006-2008.

-Completed High school from Yenegesew High school, Addis Ababa, Ethiopia.

WORK HISTORY:

KEREN RESTAURANT – FLORIDA AVENUE NW- 2017- Present.

- Train workers in food preparation, customer service and food safety.

- Compile and balance cash receipts at the end of the day or shift.

- Perform services such as cash handling, deposit preparation and payroll.

- Perform training, hiring and other aspects of employee orientation.

CENSUS SHELL – SUITLAND MARYLAND 2018-2019.

- Directed cashiers engaged in reconciling cash receipts and in performing retail functions for customers.

- Completed opening and closing procedures, maintaining control of all cash drawers.

- Taking inventory of stock and reordering when stock dropped.

- Prepare and issue work schedules, deadlines and duty assignments to respective employees.

- Assisted in interviewing and training new employees.

HAVEN LOUNGE – ALEXANDRIA, VIRGINIA. 2014- 2017

Bartender.

- Provide fast, friendly and professional service to all bar patrons.

- Set up special events and parties.

- Mixed beverages and prepared various cocktails.

- Assisted in product development and proactively participated in weekly meetings with management.

BERTUCCIS RESTAURANT- WAITER AND HOST. 2012- 2014

- Greeted and acknowledged guests and seat patrons by escorting them to assigned table.

- Present menus, create personal dining experience, and answer questions and offer information on menu items, beverages and specials.

- Organize reservations and accommodate customers.

- Address guest requests and complaints in a timely manner

LOGIC SPA – CUSTOMER SERVICE, DUPONT CIRCLE 2011- 2012

- Tasked with attending to customer requests and needs.

- Accommodate customers by scheduling appointments and services,

- Present a cheerful and engaging personality as the face of the business so customers feel at ease.

- Cooperated with management and other staff in daily work progress meetings.

GROUP TRAVEL AGENCY, COLUMBIA ROAD ARLINGTON VIRGINIA. 2009- 2011. TICKETING AGENT.

- Assisted customers in booking reservations, schedules, fares and other related needs of the customer.

- Provided top notch customer services to customers.

- Assisted in sales and marketing.

SKILLS

- Self-driven and motivated to achieve excellence,

-Fluency in Amharic and Tigrinya

- Executive produced Ethiopian film/ drama titled Camparada and other local plays in Amharic language.

- Active in volunteer and social causes in the community.

- Team player with an innate ability to learn and adjust to new surroundings and

situations.

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