Customer Service Care Worker

Beimnet Tesfaye

*** ***** ** ** ********, WA,****7

Cell: 206-***-****

**************@*****.***

Summary

Highly dedicated and reliable Personal Care Worker with a strong record of elderly healthcare experience and strong attention to detail. Adept multitasker able to address a wide variety of patient concerns with courtesy and professionalism. Skilled in handling difficult and tense interpersonal situations efficiently and safely.

Highlights

● Wide breadth of elderly personal health care experience

● Excellent familiarity with elderly health care issues

● Superior skills in reading and composing brief correspondence

● Exceptional decision-making and problem-solving skills

● High interpersonal and client service skills

● Strong skills in following verbal and written directions

● Good organization and prioritization skills

● Sound ability to lift patients and objects weighing up to 50 pounds

● Energetic self-starter with outstanding active listening abilities.

● Resourceful,creative, quick-learner and friendly.

● ASkilled with customer handling, giving service and self-control.

● daptable to continues changes/new platforms,software and updates Skills

● Patient Care

● Rehabilitation

● Money Management

● Patient Bathing

● Diabetes Diagnosis and Treatment

● Privacy and confidentiality

● Clinical Documentation

● Financial overage analysis

● Meal Preparation

● Money Management

● technical support

● Customer Service

● Meal planning and preparation

Work Experience

Caregiver

Mukilteo adult family home

3/15/2021 – 6/20/2021

13203 45th Ave W, Mukilteo, WA 98275

● Prepare resident refreshments and food trays on a regular basis.

● Clean and straighten resident living spaces on a weekly basis.

● Conduct fire drills and other emergency procedures for resident education.

● Transport residents to and from apartments and dining area.

● Assist with in-service training for new facility workers as necessar Cashier and Customer Service

Seattle WA

Love Zone Store-07/11/2021–12/28/2021

• Operated the cash register, collected payments and provided accurate change.

• Handled customer complaints and concerns promptly, escalating complex issues to direct the supervisor for quick resolution.

• Product knowledge,size, amount, use to better assist customers with buying experience.

• Excellent communication skills, 100% listening skills, problem solving and resolution skills, became “go-to” person to particular challenging calls and questions.

• Answering phone calls,speaking with customers, attracting new potential customers and buyers

• Processed credit card, EBT and gift certificate payments in electronic computer Caregiver

Golden comfort adult family home

06/25/2021–02/8/2022

729 94th st se,Everett,WA,98208

● Assisted in treatment of staff and patients for minor injuries.

● Furnished assistance in maintaining a sanitary and safe facility work environment.

● Assessed and reported any hazardous situations in facility.

● Participated in health and safety orientation sessions for new employees.

● Upheld all facility guidelines and regulations in all performed tasks. Education

-Highschool diploma-Ethiopia, Addis Ababa 2019, School of aygoda

-Home care aide certificate -WA,seattle 2021

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