Registration Specialist Referral Coordinator

DEANNA L. MAY

330-***-**** ************@*****.***

**** ****** ** ********, ** 44260

Desire a challenging position with the opportunity for advancement

Experience

Referral Coordinator, Summa Health Systems/NEOCS; Akron, OH January 2020 - Present

Verifies and updates registration information for patients

Refers patients to Financial Counselors in accordance with established policies and procedures.

Schedules patient appointments within practice

Multiline phone system - takes messages accurately and provides information as needed.

Schedules outpatient procedures within Summa as well as outsourced referrals and submits authorizations to insurance

Schedules procedures per physician direction

Maintains physician calendar

Maintains patient records

Chart prep

Registration Specialist, Akron General/Cleveland Clinic Portage Hills Family Medicine; Mogadore, OH January 2019- December 2019

Verifies and updates registration information for patients

Reviews patient's prior balances and collects co-pays and account balances and accurately enters these in the computer daily.

Posts and balances charges and payments daily including the preparation of the daily deposit.

Multiline phone system - takes messages accurately and provides information as needed.

Schedules patient appointments

Refers patients to Financial Counselors in accordance with established policies and procedures.

Prepares medical records for chart audits. Complies with front desk and charge entry audit policies.

Works with physicians, secretaries, clinical staff, coding coordinators and billing department to resolve patient inquiries and billing and/or coding questions.

Check in / check out

Administrative Assistant/Office Manager, Transitional HealthCare Solutions; Mogadore, OH — 2015-February 2019

Manage time and attendance to ensure all shifts are covered and each employee is clocking into the appropriate department

Adjust and submit payroll for 20-25 employees including all deductions, overtime, holiday, reimbursements and advances

Implement new digital time and attendance system and EMR charting system including employee training

Execute cloud based client billing system to ensure accurate and up to date information across all platforms

Ensure all accounts receivable and payable are up to date and accurate and processed appropriately

Attended human resource course to become a certified liaison between employees and company

Conduct initial interviews and hiring of employees

Lead staff orientation meetings

Assist with care management and companionship visits for patient/ clients

Discuss client/ patient care needs with their family and assist with decision making to ensure maximum patient safety

Medical Secretary, Akron Children's Pediatrics; Ravenna, OH — 2012-2015

Checked in and checked out patients in computer system

Ensured all patient information is accurate and up to date

Insurance verification for proper billing purposes

Answered multiline phone system

Referrals

Medical Transcription, Ravenna Primary Care/ Portage Pediatrics — 2003-2012

Transcribed doctor dictation and input in the proper format per doctor request

Created and distributed all office forms

Implemented various ordering systems

Scheduled patient appointments

Multiline phone system

Check in and check out patient appointments

Copays and deposits

Medical Transcription, Dr. Eichner — 2000-2003

Transcribed paper medical records by doctor dictation

Edited patient office notes, letters, history and physicals

Scheduled patient appointments and answered phones

Weighed, checked blood pressure, and temperatures of patients

Education

Alliance Career Center, Alliance OH — Medical Transcription Degree, 2000

Graduated with a 4.0 and high honors

Skills

Certified in HR guidelines and processes Advanced skills in medical office procedures Advanced knowledge in anatomy, physiology, medical terminology 110 WPM Fluent in Mac and PC operating systems Background knowledge in medical law, pharmacology, medical filing/coding

References

Available upon request

Contact this candidate