Gaurav Tamrakar

Email: adqf1l@r.postjobfree.com Mob: 809-***-****

Strategic thinking professional with a strong mindset to improvise systems, face challenges, make the best out of available resources and add value to the organization Work Experience

Head, Business Operations: Eassy Innovative Services, Mumbai [Oct ’20 - Present]

• Employee #2 – part of core team responsible for building the organization and product development - eassyserve app

• Led vendor (service providers) and customer onboarding operations via BD team, activation agencies, call centers, events

• Onboarded 2,500+ service providers across categories in first 2.5 months & 1500+ app downloads in first 15 days of launch

• Defined CRM process and strategy for customers & service providers; leading execution through Relationship Managers, contact center, chatbot, and ticketing system

Manager, Projects and Operations: Ikeva Venture and Knowledge Advisory Services, Hyderabad [Feb ’19 - Sep’20]

• Steered growth initiatives & formulated strategies leading to 2x growth in real estate footprint within 18 months

• Negotiated leasing partnerships with landlords for acquiring new spaces, reducing immediate investments, and accelerating growth; renegotiated lease contracts with landlords considering Covid-19

• Developed multiple concurrent project business cases, budgets, and schedules

• Facilitated scope definition, oversaw design, created and administered RFPs, coordinated with cross-functional project teams of internal/external vendors for smooth execution with adherence to project governance regulations & standards

• Led operations spread across 5 cities across 11 centers administering daily business activities, managing resources, developing operational plans, and ensuring adherence to set processes for maintaining the facilities Project Management Consultant (Single Project Contract) – Grace Steel, Noida (NCR) [Sep ’18 - Jan ’19]

• Undertook design and redevelopment of the head offices of the client- 15K sq.ft. spread across three floors

• Facilitated new interior designs and led execution of new design as per the timelines, budget, quality, and regulations Core Team, Projects and Business Operations: WorkAmp Spaces, Mumbai [Jun ’17 - Aug ’18]

• Co-created business plan and development strategy of enterprise leasing later named WA Slate

• Piloted expansion efforts by developing and overseeing project execution strategy - working out budgets, schedules negotiating contracts, selection and supervision of design firm, contractors, subcontractors, and suppliers developing four centers across Mumbai (~60K sq.ft.) with an average of 60 days per project

• Developed, implemented SLAs and KPIs for ensuring set service delivery standards creating a brand image for the organization. Reviewed and revised process efficiencies ensuring optimization of resources and costs Senior Manager, Operations: Plancess EduSolutions, Mumbai [Jan ’15 - May ’17]

• Effective implementation of lean operational strategies through optimization of costs and processes emphasizing on quality management

• Lead acquisition, design, and development of head office, three zonal offices and one video shooting setup

• Introduced multiple logistics partners (3PL) to maximize global reach and optimizing cost and speed of delivery Manager – Sales and Procurement: Family Friend Real Estate Consultants, New Delhi [Feb ’11 - Dec ’14]

• Heading the leasing and selling of residential and commercial properties

• Responsible for execution of all interior turnkey projects for commercial properties and residential properties

• Delivered ~400K sq.ft. worth commercial and residential properties Academics

• Executive Program in Operations Management: IIM Calcutta [2019 - 2020]

• BBA: Sikkim Manipal University [2016 - 2019]

• Introduction to Operations Management, edX, IIM Bangalore [Oct 2015]

• Introduction to Marketing, Coursera.org, University of Pennsylvania [Aug 2015]

• CFA Level 1 [Dec 2013]

• Private Pilot License, Sabena Airline Training Center [2007 - 2010]

Contact this candidate