Customer Service, Restaurant Market Manager, Bartender, Server, Host

Yih-Jay Jennifer Chen

312-***-**** ***.********@*****.***

Relevant Experience:

Kizuki Ramen and Izakaya, Chicago, IL

Market Manager June 2020 – October 2021

Advised corporate in Seattle on local trends and developments during Covid times to keep alternative revenue sources for three locations, ran new promotions on seasonal menus and pushed new beverage menus out.

Reassessed our purchasing of inventory to save on food cost by $10,000 on a monthly basis.

Implemented a new inventory system and rolled out a new training program which resulted in a more organized system and a better tracking system of each employee’s training progress.

Maintained General Manager duties and day-to-day operations while learning the Marketing Manager position responsibilities.

General Manager August 2017 – June 2020

Managed schedules for the front and back of house at two Chicago locations and the Central Kitchen Operation.

Continuous system improvements were implemented stemming from open conversations with kitchen manager and floor leads on our areas of opportunities.

Planned a new bar system across Chicago for the increase of sake and beer assortment.

Trained and upheld training standards for both front and back of house for all employees.

Floor Supervisor June 2016 – August 2017

Filled in for all positions in the front of house when there was a resource gap during shifts.

Watched labor percentages while running the front of house day-to-day operations.

Bartender February 2016 – June 2016

Texas Roadhouse, Champaign, IL

Trainer January 2013 – October 2015

Catering Associate January 2012 – October 2015

Bartender / Server October 2011 – October 2015

Misc. Restaurant Experience

Shiftgig, Bartender January 2016 - January 2017

The Plaza/Park Grill at Millennium Park, Bartender July 2016 – September 2016

Dave and Buster’s, Bartender January 2016 – June 2016

The Walnut Room, Bartender October 2015 – January 2016

Bar TOMA, Server October 2015 – December 2015

TGI Fridays, Bartender March 2014 – August 2015

Gotham Food Network, Intern May 2014 – August 2014

Education

Parkland College, Champaign IL Associate degree in Business Management, class of 2013

University of Illinois, Champaign IL General Studies, attended 2007 - 2010

Certifications and Skills

●Fluent in Mandarin Chinese, Event Planning, Microsoft Office Suite, and Apple Suite.

●Basset Certified, Food Handler’s Certified, and Chicago’s Manager’s Food Service Certified (2023).

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