Yolanda Boyd

Darlington, SC ***** • 843-***-**** aspose_endnonbreakfield • adqf00@r.postjobfree.com

Professional Summary

Efficient professional with 10+ years of experience and a proven knowledge of assisted living, certificate of need, and managed care. Aiming to leverage my skills to successfully fill the Medical Administrative Assistant role at your company. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Skills

Understanding Customer Needs

Efficient and Detail-Oriented

CRM Software

Creative Problem Solving

Multitasking and Prioritization

Customer Account Management

Work History

Customer Service Representative, 03/2021 to 12/2021

Conduent – Columbia, SC

Provided primary customer support to internal and external customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Medication Aide, 04/2017 to 01/2019

Elmcorft Of – Florence, SC

Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse

Stock or issue medical supplies, such as dressing packs or treatment trays.

Home Health Aide, 06/2014 to 11/2018

Assured and Associates Personal Care Of Georgia – Florence, SC

Check patients' pulse, temperature, and respiration

Change dressings

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

Nursing Assiant, 01/2012 to 11/2015

Nightingale's Nursing Home – Florence, SC

Collect specimens, such as urine, feces, or sputum

Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.

Education

High School Diploma

Connerstone Christian Correspondence School - Atlanta, GA

Associate of Science: Business Administration, Expected in 01/2024

Northeastern Technical College - Cheraw, SC

Certifications

Medical Administrative Assistant CMAA Medical Terminology Medical Coding ICD_9 & CPT Medical Insurance & Billing CPR Certified Medication Administration Class Advanced Nursing Assistant

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