Customer Service Consultant

Curriculum Vitae

Of

Denise Eleanor Swartz

Curriculum Vitae of Denise Eleanor Swartz

Watergate Apartments

Lentegeur, Mitchell’s Plain

7785

Contact Number: 067-***-****

Email: ******.********@*****.***

Personal Details

Date of Birth : 22/11/1975

ID number : 751**********

Nationality : South African

Marital Status : Married

Gender : Female

Criminal Record : None

Home Language : English

Other Language : Afrikaans

Driver’s License : Code 8

Educational Qualifications

Last School Attended : Westridge High School

Highest Standard Passed : Grade 12

Year obtained : 2007

Subjects : English, Afrikaans, Business Economics, Economics, Ethnology, Criminology

Additional Qualifications

Institution : Teleperformance

Course : Data Curriculum

Year : 2012

Duration : 3 Months

Institution : Falsebay College

Course : Management Communications

Year : 2010

Duration : 3 Months

Institution : IBMIT

Course : Reception; Secretarial and Office Administrator Year : 2009

Duration : 2 Months

Institution : Teletech SA

Course : Monyetla Program (Trainee Program)

Year : 2008

Credits : 60 credits at NQF2

Duration : 16 Weeks

Work Experience

Company : Self employed

Position : Owner (Child care/ Transport)

Duties : Doing day care duties, taking care of babies and toddlers. Doing school and staff transport

Duration : 2019- Current

Company : WNS Global Services

Position : Customer Service

Duties : Assisting UK Clients with billing queries, service Call outs, etc.

Duration : June 2018- April 2019

Reason for leaving : Contract terminated

Contact : Human Resources – 021-***-****

Company : Direct Axis

Position : Customer Service Consultant

Duties : Assisting customer calling with accounting queries Settlements further finance, etc.

Company : Teleperformance

Position : Data Consultant

Duties : Taking inbound calls, assisting customers with queries Assist customers with network issues and device

Troubleshooting, etc.

Duration : February 2012-May 2012

Reason for leaving : Better opportunities, personal reasons Contact : Thurl Williams – 021-***-****

Company : Teletech SA

Position : Quality Assurance Specialist

Duties : Monitor and score the calls of agents as per client Expectations using the quality guidelines. Providing Feedback to supervisors for coaching and development Promoting process improvement efforts. Attending

Quality discussions and calibrations sessions with Supervisors and quality champion on a weekly basis. Duration : August 2008-July 2010

Contact : Company Closed

Company : Teletach SA

Position : Talent Acquisition Specialist

Duties : Assisting candidates in the assessment area. Checking Results and providing feedback to candidates. Booking Candidates and processing their applications in

The system

Duration : November 2007-July 2008

Reason for leaving : Accepted a new position in the company Contact : Company Closed

Company : Eisleben Road Primary School

Position : Volunteer – Admin and teacher assistant Duties : Assisting the secretary with admin tasks such as filing, Printing of circulars and distributing them, electronic Capturing of student information, looking after students When teachers were absent

Duration : October 2006-November 2007

Reason for leaving : Got permanent employment

Company : Flexi Cell

Position : Sales Assistant

Duties : Generation leads, calling potential customers, Offering airtime packages

Duration : August 2006-September 2006

Reason for leaving : Company closed

Company : Jet Stores

Position : Replenishes stock

Duties : Ensuring that the floor was stocked and clean Assisting customers with queries regarding sizes

And colours. Etc

Duration : September 2005- December 2005

Reason for leaving : Contract position

Contact person : Randall – 021*******

Company : Pretty Polishing

Position : Receptionist/General Admin duties

Duties : Answering phone calls, making phone calls, assisting Walk in customers, over the counter sales, banking, Ordering stock, paying out wages, marketing & training Duration : January 1997-March 2004

Reason for leaving : Retrenched

Contact : Michael-072*******

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