Customer Service Consultant
Resume:
Curriculum Vitae
Of
Denise Eleanor Swartz
Curriculum Vitae of Denise Eleanor Swartz
Watergate Apartments
Lentegeur, Mitchell’s Plain
7785
Contact Number: 067-***-****
Email: adqew7@r.postjobfree.com
Personal Details
Date of Birth : 22/11/1975
ID number : 751**********
Nationality : South African
Marital Status : Married
Gender : Female
Criminal Record : None
Home Language : English
Other Language : Afrikaans
Driver’s License : Code 8
Educational Qualifications
Last School Attended : Westridge High School
Highest Standard Passed : Grade 12
Year obtained : 2007
Subjects : English, Afrikaans, Business Economics, Economics, Ethnology, Criminology
Additional Qualifications
Institution : Teleperformance
Course : Data Curriculum
Year : 2012
Duration : 3 Months
Institution : Falsebay College
Course : Management Communications
Year : 2010
Duration : 3 Months
Institution : IBMIT
Course : Reception; Secretarial and Office Administrator Year : 2009
Duration : 2 Months
Institution : Teletech SA
Course : Monyetla Program (Trainee Program)
Year : 2008
Credits : 60 credits at NQF2
Duration : 16 Weeks
Work Experience
Company : Self employed
Position : Owner (Child care/ Transport)
Duties : Doing day care duties, taking care of babies and toddlers. Doing school and staff transport
Duration : 2019- Current
Company : WNS Global Services
Position : Customer Service
Duties : Assisting UK Clients with billing queries, service Call outs, etc.
Duration : June 2018- April 2019
Reason for leaving : Contract terminated
Contact : Human Resources – 021-***-****
Company : Direct Axis
Position : Customer Service Consultant
Duties : Assisting customer calling with accounting queries Settlements further finance, etc.
Company : Teleperformance
Position : Data Consultant
Duties : Taking inbound calls, assisting customers with queries Assist customers with network issues and device
Troubleshooting, etc.
Duration : February 2012-May 2012
Reason for leaving : Better opportunities, personal reasons Contact : Thurl Williams – 021-***-****
Company : Teletech SA
Position : Quality Assurance Specialist
Duties : Monitor and score the calls of agents as per client Expectations using the quality guidelines. Providing Feedback to supervisors for coaching and development Promoting process improvement efforts. Attending
Quality discussions and calibrations sessions with Supervisors and quality champion on a weekly basis. Duration : August 2008-July 2010
Contact : Company Closed
Company : Teletach SA
Position : Talent Acquisition Specialist
Duties : Assisting candidates in the assessment area. Checking Results and providing feedback to candidates. Booking Candidates and processing their applications in
The system
Duration : November 2007-July 2008
Reason for leaving : Accepted a new position in the company Contact : Company Closed
Company : Eisleben Road Primary School
Position : Volunteer – Admin and teacher assistant Duties : Assisting the secretary with admin tasks such as filing, Printing of circulars and distributing them, electronic Capturing of student information, looking after students When teachers were absent
Duration : October 2006-November 2007
Reason for leaving : Got permanent employment
Company : Flexi Cell
Position : Sales Assistant
Duties : Generation leads, calling potential customers, Offering airtime packages
Duration : August 2006-September 2006
Reason for leaving : Company closed
Company : Jet Stores
Position : Replenishes stock
Duties : Ensuring that the floor was stocked and clean Assisting customers with queries regarding sizes
And colours. Etc
Duration : September 2005- December 2005
Reason for leaving : Contract position
Contact person : Randall – 021*******
Company : Pretty Polishing
Position : Receptionist/General Admin duties
Duties : Answering phone calls, making phone calls, assisting Walk in customers, over the counter sales, banking, Ordering stock, paying out wages, marketing & training Duration : January 1997-March 2004
Reason for leaving : Retrenched
Contact : Michael-072*******
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