Lead Operator Customer Service
Resume:
STEPHEN T COVERT
NEW BOSTON
MI. *8164
*******@***.***
Education
ITT Newport MI
Computer science
Central Michigan Mount Pleasant Mi.
Computer science
1979-1980
Hale high Hale Mi
College prep
1976-1978
Howe military school Howe In.
College prep
1974-1975
Experience
Brose 2/2017- 7/2020
Technical instructor
Train operators for workstations in a safe, productive and with the highest quality standards. Work with quality engineering, machine engineering, maintenance and operators to reach a highest quality part at and above set production rate. Increased production by 21%, quality by 28% and decreased waist by 20% by using team development and cross training operators to run all stations of line and setting quality cross checking of parts and machine. Revised the poke yoke for all station with documentation. Recipient of suggestion award twice 1 for setting up and implementing standard operation procedures for the ford seat dept and 1 for writing cross training and quality checks at line. 2
Brothers’ Hardwood Flooring 3/1998 current
Owner, Sales, installation, ordering, training and refinishing. Dande Hardwood Floor 1995-1998
Lead operator
Supervise day to day activities, schedule jobs, order materials, quote jobs in customers home, training of operators and customer service.
Plastomer Co 1992- 1995
Lamination supervisor
Trainer, mentor, and direct operations in the lamination of a quality parts. Increased production levels by 18%, quality standards by 32% and Decreasing waist by 25% by implementing SOPs, quality test every hour, daily rotation of operator on machine and Training s1d1t1 throughout the department.
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