Innovation Manager Project

Ivan Cesar Conceicao

*-**** ******** ***, ***** Vancouver, BC V7M 2K9

**********@*******.*** - 604-***-****

PROJECT MANAGER

Over 20 years of experience managing projects from concept to launch with Risk Management skills and Methodology. Global Business Practices in large enterprises. Strengths:

• Major international organization on a career path which supported increased levels of responsibility in Project Management and Contract Management (Business Management)

• Large experience managing IT Infrastructure Projects, including Profit & Loss, and forecasting to assess progress and financial health

• Strong customer relationship management skills

• Strategic thinker with great analytical, prioritization, problem-solving, and Total Quality skills

• A culturally competent team player who is enthusiastic and detail-oriented, with the ability to prioritize activities with time-sensitivity

• Fluency in English, Spanish and Portuguese (native) TECHNOLOGY

• Network Design and Security/ Firewalls/

Radius/ and Access List

• Network and Desktop Administration

• IT Inventory and Management with

HPOpenView/ CiscoWorks/ Remedy and

Sharepoint

• Systems Implementation and

Administration/ Epic-Insurance/ ERP/

CRM/ SAP/ Oracle/ SQL/ MS Office-365/

Advanced Excel/ Helpdesk

• Project management/ PMBok/ PMI/ PM2/

IM/ MS Project and IT leadership/ ITIL

• Change management

• Master Business Administration / Finance

• Software development: Agile/ Java/ C++/

Ruby on Rails/ JavaScript/ Jira

• Dev ops deploying across data centres

• Solutions Architecture

SELECTED ACCOMPLISHMENTS

• Efficiently designed, implemented, and managed the Datacentre and Network infrastructure for Agilent Technologies which was HP’s medical area, life sciences, diagnostics, applied chemical systems and laboratory instruments.

• Successfully worked in many cross-regional projects of IT Infrastructure implementation, for example, a project for Merisant Chicago Office.

• Successfully worked in many Telecommunication projects for BT, for example, VSAT projects for DATAPREV and BR.

• Successfully led a USD10M Project of Smart Grid System for Skelec and delivered it within schedule, budget and scope.

• Successfully implemented and supported insurance software applications for JT insurance.

• Successfully designed, planned, implemented, and supported projects for technical sales, system management and also improved client relationships with business initiatives.

• Managed ongoing service support and equipment parts inventory to maintain service levels and customers satisfaction for HP (Hewlett Packard).

PROFESSIONAL IT/TELECOMMUNICATIONS EXPERIENCE

Systems Manager 2020- Current

JT Insurance (Vancouver, BC)

• Self-starter, proactively finding more efficient and productive workflows in supporting internal and external customers, proficient in working with systems like Cisco Meraki Network Appliances, Microsoft 365, Azure, AD, Ineternet WordPress, CSS, HTML, and Epic Insurance System.

• As the Systems Innovation Manager, I plan, organize, direct, control, and evaluate the activities through process innovation, systems management, training, webinars, and business operations. The position relies on data management, attention to detail, reporting, and follow-through in support of the organizational goals.

Project Manager 2017- 2019

Corinex (Vancouver, BC)

• Delivered project management of complex solutions of Smart Metering and Smart Grid infrastructure utilities in the energy sector. With a primary focus on BPL (Broadband over Powerline) communications. I lead a USD10M project in The Caribbean area and delivered it within schedule, cost and scope.

• Liaised between customer, engineering, and software development team to ensure defects were correctly fixed, tested and implemented.

Contract Manager (Business)

British Telecom (Rio – Brazil) 2012-2016

• Liaised between major customers and internal areas to solve issues related to the strategy formulation process, including new growth opportunities.

• Worked in a cross-functional team with approximately 30 people in the Americas and Europe.

• Managed projects, risks, and contracts for major accounts. Project Manager

Hewlett Packard (Rio – Brazil) 1991 to 2012

• Lead the planning, scheduling, monitoring and reporting activities for projects of customers like GM, Xerox, Petrobras, TAM, Merisant, etc. Contributed to the project’s estimation processes.

• Controlled project requirements, scope, cost and change management of Transformation Projects like IP Telephony Infrastructure, Gatekeepers and VoIP circuits.

• Designed, implemented and supported long-term projects of IT infrastructure such as: o Datacenters, which includes ISP, VPN, Dial-up, DNS, Proxy, DHCP, TCPIP, SNA, MPLS, VoIP, IP Telephony, Videoconference, Wireless LAN, UNIX and Windows NT/2000/XP support for Americas.

o Networking, which included Cisco Routers, WAN and its devices (Multiplexers, Modems, E3, E1, V.35, G.703, etc.) and Protocols (HDLC, SDLC, ATM, Frame Relay, X.25, ISDN) and IP Routing protocols (RIP, IGRP, OSPF, EIGRP, BGP), LAN (Switches, Hubs, Cabling) Network Management (HP OpenView NNM, NSM, Sniffer, CiscoWorks), Security

(Firewalls, SecureCards, Radius, Access List).

ACADEMIC BACKGROUND

Computer Systems Certificate Dec 2020

British Columbia Institute of Technology (BCIT)

Bachelor of Electronic Engineering Dec 1993

British Columbia Institute of Technology (BCIT)

• Assessed as comparable to Canadian degree requirements by International Credential Evaluation Service (Universidade Gama Filho – Rio, Brazil). Master Business Administration in Finance Mar 2016 Universidade Federal – Rio de Janeiro, Brazil

PROFESSIONAL TRAINING

IT (HP - Hewlett Packard & Agilent Technologies):

MSOffice (MSWord, MSExcel, MsPowerpoint); MSProject; Networking; Advanced Cisco Router Configuration; Introduction to Cisco Router Configuration; TCP/IP & LAN Fundamentals; HP-UX; Unix Network Systems; TCP/IP; Local Area Network Project Life Cycle; SNA; Management (HP - Hewlett Packard):

1st Pass – Total Quality Control (TQC) Skills; Problem Solving & Decision Making; Situational Leadership; Introduction to Management; Behavioral Interviewing & Skill Analysis; Applied Epic, CSR24 & Policy Works (JT Insurance): Insurance Brokerage Software Business Management (BT - British Telecom):

Major Customer Management

VOLUNTEERING

Dalai Lama Centre (Vancouver - Canada)

Red Cross (Vancouver - Canada): fundraising to help kids, elderly and vulnerable people.

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