Customer Service

CHRISTINA ARAGON

**** * ***** **, ********, Colorado, 80233, US 720-***-**** *****.*********@*****.***

Professional Summary Articulate, Detal-oriented individual who has proven leadership, operational excellence,

and organizational development skills, as wel a a thorough understanding of the human

services business. Professional with 25 years of experience in customer service looking

fora long-term position that will allow me to take on new responsibilities and expand

my skills

Skis ‘© Interpersonal skills

Staff training and development

‘© Exceptional organizational skills

'¢ Microsoft applications skills,

© Quickbooks

Education 2008

Bachelor of Science Cris

co

nal Justice Colorado Tech Universty-N Denver Denver,

Field of study Sociology / Forensics

1996

Bachelor of Arts Cosmology Ulima Collage of Cosmetology Westminster, CO

‘+ Department of Regulatory Agencies License in Cosmetology.

‘* Department of Regulatory Agencies Barbering License.

10/18 to Present

Quality Assurance Package Handler FedEx Ground Hudson, Colorado

‘© Was in charge of quality assurance and customer satisfaction,

‘= Was in charge ofthe production process and the production schedule

‘+ Ensured consistent production quality by implementing and enforcing automated

actice systems.

‘© Reported al malfunctions to production executives to ensure prompt action

21210947

Salon Manager Sport Clips Longmont, CO

‘+ Was in charge ofall financial aspects of the company, including cash flow, business

transactions, banking, and accounting

‘= Kept track of weekly supply and inventory requirements and placed regular orders

totaling $5k per week,

‘+ Grew my business by focusing on providing excellent customer service, which

resulted in customer loyalty and retention.

‘¢ Was in charge of overseeing and coordinating dining room activities as well as

employee schedules.

‘* Devised, implemented, and tracked promotional strategies to increase long-term

business success by maximizing sales and profits.

‘+ Increased customer numbers and increased loyalty with strategic engagement and

marketing strategies,

12/08 to 112

Victim Advocate Alcohol Behavior Information Longmont, CO

‘© Conducted interview assessments with court ordered individuals to place in proper

program,

‘© Devised treatment plans with both short and long-term objectives.

‘© Gathered statistical data and updated dacumentation to keep client records up to

date

‘© Worked with community program leaders and advocates to ensure that resources

‘were available to those who needed them.

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