Stock Associate Customer Service

BANGALY KANTE

Jonesboro GA · 347-***-****

************@*******.*** ·

Professionally skilled and knowledgeable in customer-centricity. Result-driven and passionate, with my customer service experience and constant drive to grow I consider myself an asset to any company. Looking further to develop myself and grow in any industry willing to give myself a chance.

EXPERIENCE

2018 – 2020

SALES & STOCK LEADER. MACYS,

PARKCHESTER, NEW YORK

Ensure that all departments are fully stocked with merchandise and are ready for business thereby reaching company goals

Process price change reports, markdowns return to vendors merchandise and consolidations within required times frames

Maintaining a clean environment to work productively in while also providing building maintenance when needed

Assisting in weekly product ordering, product displays and department overall look.

Working closely with merchants and vendors to ensure satisfaction for the customer and department

Coach and train associates on product knowledge to increase sales

Achieved distinction for problem-solving abilities and technical know-how to rectify issues and troubleshoot logistical issues

2015 – 2018

HMS HOST, LAGUARDIA AIRPORT, NEW YORK

Maintenance provider /Utility service agent

Transfer supplies and equipment between storage and work areas

Collaborated with other workers to repair or move machines or equipment

Lubricated or applied adhesives to machines parts and other equipment according to company guidelines

Sorted and removed trash placing it in a designated area

2012 – 2015

SALES ASSISTANT, Propel footWEAR.nEW YORK

Assisted customers, providing excellent customer service to enhance their shopping

Developed a strong understanding of how to effectively develop strong client relationships as well as ensuring exceptional service provided which contributed to 13% increase in sales revenue and out performance of the weekly sales target.

Maintained and ensured timely stock replenishment of inventory in accordance with prescribed levels as directed by department manager and senior management as well as by working with stock associate

Applied critical thinking when faced with an influx of customers, resulting in reduced wait times through organization and prioritization

Achieved 100% positive feedback and met all the criteria in a mystery shop encounter

EDUCATION

JUNE 2012

A.A.S IN LIBERAL ART & SCIENCE, HOSTOS community college

FEBRUARY 2011

CERTIFICATE &TRAINNING, BRONX Career trainning and placement CENTERS, BRONX, NY

Security guard

SKILLS

Verbal and written Communication

Teamwork & collaboration

Leadership

Fluent in French

Microsoft office application

Ability to multitask

Excellent interpersonal skills

Prioritization & Problem solving

REFERENCES

Available upon request

Contact this candidate