Michelle Trail-Sylva

Address: ** ********* ****** *** *** Brockton, MA 02301

Phone: 617-***-****

Email: adqesz@r.postjobfree.com

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PROFESSIONAL SUMMARY

Highly organized, results-driven and focused professional with many years of experience working in Healthcare Administration. Adept at determining immediate needs to ensure efficient office operations. A quick thinker with excellent problem-solving skills and strong ability to utilize information systems to produce rapid solutions. Proven ability to work under pressure in fast pace and time sensitive environments. Extensive PC Proficiencies in Microsoft office, IDX, Net smart, Cadence, Peoplesoft and Epic. PROFESSIONAL EXPERIENCE

Boston Medical Center 2021-Present

Administrative Assistant

● Provides administrative support for Section Chief of The Hematology Oncology Department and 6 Hematologist for the BU/BMC Cancer Center

● Calendar Management, Coordinate Travel Arrangements, Manuscript Submission

● Submits Reimbursements for payment processing

● Schedules on and offsite meetings, including the scheduling of conference rooms and meal ordering

● Process and distributes Incoming mails, Answers and screens telephone calls Mass General Hospital 2018-2021

Administrative Assistant

● Provided administrative support for seven Medical Oncologist. Duties includes calendar management, appointment scheduling and prepares travel arrangements

● Submitted and Tracked Financial and Speaking Reimbursements for Review/ Edits and processing

● Scheduled on and offsite meetings, included booking of conference rooms and meal ordering

● Processed and distributed Incoming mails, Answered and screened telephone calls and provided cross coverage for other administrative staff

Medical Resources Home Health, Newton, MA 2016- 2018 Homecare Office Manager

● Oversaw and evaluated administrative staff performance. Assisted in daily administrative operations to enhance and support a cohesive and efficient office environment

● Managed, reviewed and audited the medical records department workflow and claims process to ensure compliance on quality and efficiency. Processed the weekly payroll, completed visit verifications, and tracked weekly productivity

● Collaborated with liaisons, referring clinicians and clinical supervisor to ensure care is being administered as outlined in the MD Plan of Care. Initiated daily morning and monthly staff meetings where patient service and safety issues are addressed

HARVARD VANGUARD MEDICAL ASSOCIATES, Boston, MA 2014- 2016 Genetics Program Coordinator

● Managed the Geneticist and Oncology Chief Schedules, Template and provided administrative support

● Verified insurance benefits and requested appropriate authorization for consultation and genetic testing

● Reports/ Referral Management and tract results for Genetic and Hematology Oncology Department

● Drew Pedigrees

● Provided cross coverage for secretarial staff members Michelle Trail-Sylva

Address: 44 Westland Street Apt 24 Brockton, MA 02301 Phone: 617-***-****

Email: adqesz@r.postjobfree.com

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DANA FARBER CANCER INSTITUTE, Boston, MA 2011-2013 Supervisor Lead New Patient Coordinator, Hematology Oncology

● Promoted to the position of supervising lead new patient coordinator, trained and supervised staff

● Registered new patients, assigned medical record numbers and verified insurance eligibility

● Spearheaded and streamlined processes to optimize new patient volume, reduce delays in patient’s ability to access an appointment and retrieve medical records and pathology slides in a timely manner

● Stored and maintained all medical records adhering to HIPPA regulations and QACT Accreditation guidelines.

● Provided training for the Incoming New Patient Coordinators with an emphasis on customer service and compassion and Coordinated the Transplant Survivor Clinic on a monthly basis DANA FARBER CANCER INSTITUTE, Boston, MA 2004-2011 Clinical Stem Cell Transplant Coordinator

● Provided complex clinical administrative support for physicians, nurses, and various ancillary providers in the support of patients undergoing bone marrow/stem cell transplantation and other treatments for hematological malignancies.

● Contacted insurance case managers and outside clinicians to obtain authorization, medical records, pathology slides and pre transplant testing for patients who were undergoing stem cell transplant.

● Participated in quality improvement and assurance initiatives while assisting administratively with patients on protocols with a focus on lymphoma, multiple myeloma and other hematological malignancies.

● Scheduled pre-testing appointments, apheresis, and booked transplant admissions. EDUCATION

Curry College, Milton MA

Candidate for BA Psychology

FISHER COLLEGE, Boston, MA

AS Paralegal Studies

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