Spa Manager Receptionist

Amany Ahmed

● Salmiya, Block**, Kuwait ● (965-****-**** ● Egyptian

[************@*****.***]

[*****.******@*******.**.**]

Spa Supervisor /Assistant Operation Manager

SUMMARY: Personable and enthusiastic individual with 15+ years’ professional experience in five and seven stars hotels and physiotherapy. Demonstrated ability to provide clients with the highest level of personalized and hotel Standard service while maintaining a gracious and professional attitude.

• Thorough knowledge of human body

• Well versed in all types of body treatments and physiotherapy

• Well versed in all types of stone massage, chair massage, Swedish massage, side-lying massage, pregnancy massage and deep tissue massage etc.

• Expert in caring for related equipment and products

• Able to up-sell related products and services to the clients

PROFESSIONAL EXPERIENCE:

Kuwait,

Assistant spa director Al corniche Club till now

Spa manager Estro gym and spa April 2017 – April 2018

Spa and saloon operation Manager Flex Gym and Spa November 2015 – April 2017

Spa Supervisor, facialist and receptionist Hello Kitty Beauty Spa August 2014 – November 2015

Spa Therapist and receptionist Hilton Kuwait Resort May 2004 – Dec 2014

• Spa on charge from Aug 2010

• Performed all kinds of massage and body treatments while maintaining the uppermost standard

•84 hours cross training in sales department

• Maintained record of supplies for the treatment rooms

• Develop and utilize remedial strategies to resolve client’s soft tissue injuries

• Carried out a variety of demonstrations and events associated to Spa Therapist

• provided spa services to clients by using suitable, safe and effective techniques

• Explained the functional techniques and procedures to customer needs and preferences

• Managed receptionist area, especially VIP visitors

Egypt,

Gym Instructor & Therapist Hilton Worldwide Oct 2000 – Aug 2004

Gym Instructor, Therapist & Facialist Four Season Hotel Jan 1999 – Oct 2000

Gym Instructor, Therapist Golden Gym Sep 1992 – Jan 1997

Gym Instructor, Therapist Faculty Training Sep 1988 – Sep 1992

EDUCATION & LICENSURE:

• Bachelor in Sport and Physical Education - University of Helwan, Egypt – May 1992

• Courses and Trainings

• Reasonable Hand on practice on Microsoft Office 2010.

Spa Treatments and Training:

Therapeutic Massage - Egyptian Injuries Association

Sothys Face & Body Treatment Training

Hot Stone Massage Training - Institute for Therapeutic Massage

Rehabilitation - Elesraa International Hospital

Leadership and Security Training

Leadership Training

Mastering the Art of Service Training

Mastering the Art of Hospitality

Information Security and Privacy Training

Information Security Awareness

Health and Safety

First Aid - Egyptian Red C Ross

Basic First Aid Course - Kuwait Red Crescent Society

First Aid Course - Kuwait Red Crescent Society

SKILLS AND ABILITIES:

• Bilingual: English and Arabic

• Possess excellent organizational and time-management skills

• Enjoy working with multicultural people

• Flexible schedule including weekends and holidays • Ability to work under pressure in a fast paced environment

Contact this candidate