William Beaumont Customer Service
Resume:
Monica Hernandez
***** ****** ** ****, ***** ****8 • 915-***-**** • ***********@*****.***
PROFESSIONAL SUMMARY
A diligent and successful Clinical Assistant with 17 years of experience in a fast pace, high scale clinical environment. Implementation of biometrics to analyze and gather patient’s data to provide accurate benefits with the highest level of customer service, in order to maximize an external and internal job performance.
SKILLS
• Bilingual • Staff Training • Customer Service • Office duties
• Excellent team player • Customer relations • Insurance verification • Biometrics
• Office equipment • MS Office 07-10, PowerPoint, Excel • 45 wpm
EXPERIENCE
Clinical Assistant
El Paso City of Public Health – WIC Program, 2003- Current
Intake eligibility process
Telephone etiquette
Educational classes
Provide appropriate assistances to disable participants
Application of iron level verification for women and children
Medical insurance verification
Consult with clients on nutritional benefits and education classes
Office duties
Excellent customer service
Health Unit Coordinator
Sierra Medical Center, 1997-2003
Admission of patients
Created and maintained patient’s chart information
Medical insurance verification
Transcription of doctor’s orders into patient’s charts
Scheduled diagnostic test
Scheduled outpatient appointments
Purchase process for clinical and pharmaceutical supplies
Liaison for inpatient consultants with doctors
Liaison between patients and family members
Excellent customer service
Sales Associate
Kmart Department Store, 1995-1997
Sales associate
Assisted customers find specific items
Assisted customers with purchases
Stock and inventory control of merchandise
Maintained displays
Cashier
Excellent customer service
Cashier/Server
KFC Restaurant, 1990-1995
Assisted in customer’s meal choices
Proficient with verbal orders through drive thru window
Cashier
Prepared and organized restaurant for the next business day
Excellent customer service
Volunteer
Nursing Administration Receptionist
William Beaumont Army Medical Center, 1988-1990
Data entry of patient’s information into specific and appropriate medical systems
Medical insurance verification
Ordered medical supplies
Ordered and confirmed inpatient and outpatient medical procedures
Liaison between patients and their families
Office clerical duties
Excellent customer service
Pharmaceutical Receptionist
William Beaumont Army Medical Center, 1988-1990
Data entry of patient’s medication
Organized appropriately patient’s prescriptions
Provide patient’s with receiving their prescriptions
Ensure patient’s prescription were filled per protocol
Office clerical duties
Excellent customer service
Education
July 1996
Health Unit Coordinator Certificate
El Paso Community College, El Paso, Texas
December 1993
Associate of Arts Degree
El Paso Community College, El Paso, Texas
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