It Technician Data Entry

Adrian Z Cervantes

**************@*******.*** 725-***-**** Las Vegas, Nevada 89117

Work Experience

Junior Systems Administrator Maule Technologies

January 2020-October 2021

• Supplied general technical support for several law firms and supported legal specific software including document management software such as Worldox.

• Provided support with accounting tool Aderant and maintained servers.

• Worked in Windows Server environments and preformed Maintenace. Worked with multiple virtualized servers in Hyper-V.

• Learned software in a quick manner to supply support including software not within field including medical software such as radiology viewing software.

• Supplied support to end users via E-mail, Telephone, and in-person.

• Setup and managed Zoom for specific law firm.

• Supplied one on one support to law firm executives.

• Worked under pressure from attorneys working with deadlines to provide them the best service possible.

• Aided several attorneys while in court with court systems and presentation systems.

• Worked in office and remotely.

• Used remote access tools such as ConnectWise.

• Assisted with Windows 10, OS X, and IOS.

• Authored articles and how to documents on fixes.

• Documented issues and resolutions for ticketing software for MSP. Technical Support Lavu

April 2019-January 2020

• Supplied technical support to customers in the restaurant industry who used our Point-of- Sale product. Also aided with sales and upselling customers when they call.

• Aided customers via telephone and email with our application. Aided customers by navigating the customers through their iPads and iPhones over the phone and email without being able to use remote access software on iOS.

• Educated customers on how to use our applications and how to setup their Point of Sales systems including networking equipment such as Unifi routers.

• Aided customers with server-based software on Mac OS X.

• Aided with projects such as data entry and finding software defects.

• Took escalated calls during off hours.

Adrian Z Cervantes

**************@*******.*** 725-***-**** Las Vegas, Nevada 89117 IT Technician II Kemtah/Belcan at Sandia National Laboratories November 2016-November 2019

• Supplied technical support to employees via Chat, E-mail, and Telephone.

• Worked under SLAs to reach goals set by company.

• Worked with computer systems running Windows 7 and Windows 10.

• Multi-tasked taking several chat requests at once.

• Used skills mentioned in other parts of employment history. Advanced Repair Agent Geek Squad

October 2015- December 2016

• Repaired computers that are checked in from the public.

• Removed viruses and other malware. Also preformed Maintenace on computers both physically and software.

• Ensured computers were up to date and ready for client to pick up.

• Highest level of repair agent at Geek Squad at time.

• Also helped front of counter with sales and running cash register.

• Upsold Geek Squad insurance plans and software support plans.

• Processed Returns and Exchanges using Point-of-Sale while following policies set by company.

Education History

Associates in Information Technology University of Phoenix Class of 2020.

References available on request.

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