Customer Service Sales Associate

Sariah Williams

*** * ********** **. • Peoria, Illinois 61614 • 309-***-**** • *************@*****.*** EDUCATION

Bradley University, Peoria, Illinois; expected graduation May 2025 Bachelor of Science in Biomedical science

Current unweighted GPA: 4.0/4.0

Richwoods High school, Peoria, Illinois; Diploma received May 2021; Overall unweighted GPA: 3.9/4.0

SKILLS

● Computer programs: software and office efficiency products. RELEVANT COURSEWORK

● Health Occupations course at ICC: Professor- Alyssa Emanuelson

● Bio 150: Bradley University, Professor- Naomi Stover EXPERIENCE

Retail Associate, TJ Maxx, Peoria, Illinois; employed from November 2020- August 2021

● Contributed communication skills through constant customer engagement as a cashier.

● Demonstrated responsibility through completing tasks efficiently by displaying apparel and merchandise and recovering the sales floor to ensure a safe and organized environment as a sales floor associate.

Food service employee, Taco Bell, Peoria, Illinois; employed from September 2019- October 2020

● Improved customer service skills by taking orders and effectively communicating with customers to ensure their needs are met.

● Contributed problem-solving skills in an appropriate manner by actively listening to customers' questions and concerns and addressing them properly.

● Improved active listening skills by taking orders and communicating with customers to meet their needs.

Seasonal Sales Associate, Bath and Body Works, Peoria, Illinois; employed from November 2021-December 2021

● Demonstrate flexibility by adapting to diverse environments, employ active listening in social situations, and keep an open mind to diverse ideas and new ways of thinking from working in fast food and practicing good customer service.

● Employ active listening skills to resolve conflicts that stem from different perspectives or interests and handle conflict in an open, honest and positive way from experience working customer service.

● Demonstrate openness, inclusiveness, sensitivity, and the ability to interact with all people and understand individuals’ differences from working in groups at school and working as a team in work settings.

GoodWill Good Guides, Peoria, Illinois; involved September 2019- May 2020

● Improved leadership skills by mentoring underclassmen to help them succeed.

● Developed advising and supervising skills by leading group discussions and activities. Climate Change Club, Peoria, Illinois; involved September 2019- May 2021

● Developed problem solving skills by discussing environmental issues and attempting to come up with an effective solution.

● Demonstrated organizational skills by participating and composing events and fundraisers that meet the goals of the club.

HONORS

● Graduated cum laude from Richwoods High school, May 2021

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