Surgical Coordinator Customer Service
Resume:
Britney Stewart
609-***-**** ****************@*****.*** Linkedin Account www.linkedin.com/in/britney-stewart-555345225
BACKGROUND SUMMARY: Great work ethics and a strong believer in teamwork. Very passionate in all the work I do and determined to be successful. Over five years of experience in the healthcare field. Strong communication and customer service skills. Very positive attitude and main priority is always the clients. Focused on patience, sound judgment and critical thinking. Hands on bedside manner, medical secretary and healthcare admin experience.
Professional Experience
PAR/SURGICAL COORDINATOR:
Ophthalmic Partners – Marlton, NJ 7/2019 – 6/2021
Primarily responsible for scheduling patients for eye surgery and being a reliable source for pre-operative questions. Majority of the duties are one on one consultations and continuous follow ups with patients.
Key Results:
●Verifying all demographic of patients
●Verifying and Updating Health Insurance
●Giving patients instructions and paperwork needed for eye surgery
●Collecting co-pays or fees for surgery
●Gathering all completed medical clearance and paperwork needed prior to surgery
●Setting patients up for post-operative appointments with the doctor
●Answering the office phone line to assist any patients with questions
PATIENT ACCESS REP:
Southern Jersey Family Medical Center – Burlington, NJ 3/2018 – 6/2019
Primarily responsible for scheduling doctor appointments for patients and providing great customer service to all of our clients. Also responsible for various secretarial duties and health care improvement tasks/assignments.
Key Results:
●Scheduling doctor appointments for patients
●Verify and Update Health Insurance
●Verify and Update Demographics
● Collaborate with other health care providers to provide quality care to all our patients
HEALTH-CARE SPECIALIST: (Job Promotion) 9/2015- 1/2018
Melmark – Berwyn, PA
Primarily responsible for providing limited primary care and emergency treatment if necessary. Also responsible for various office duties and other tasks/projects that were assigned.
Key Results:
Scheduling doctor appointments for clients
Filing medical paperwork
Updating medical data (health insurance billing, lab work etc.)
Providing mobile assistance for clients to various medical appointments
Administering medication as needed
Providing additional assistance when request to health care coordinators
DIRECTCARE AIDE: 2/2015- 9/2015
Home health care aide 4/2014- 8/2015
Bayada Home Health Care Agency – Media, PA
Responsible for performing CNA duties as well as housekeeping duties such as paperwork, lab work, answering phones and more.
Key Results:
Performed health assessments on patients (record vitals, measurements, test urine, etc.)
Assisted with feeding patients
Assisted with mobility needs (turning patients, motion exercises, transfers to wheelchair/stretcher)
Bathed patients (provide light nail care, assist with oral hygiene and dressing)
Provided comfort and anxiety relief duties (room orientation, patient communication, call signal assistance)
Did bed checks on rotation
Cleaned of rooms, beds, bed pans, equipment, and more.
Helped process paperwork for admittance, discharge, transport, lab work and other confidential documentation
DIETARY AIDE 3/2013-1/2015
Riddle Village Retirement Home- Media, PA
Serving residents scheduled meals, exhibiting professionalism and keeping the dining area clean and organized.
Key Results:
Checked food allergies, dietary restrictions for residents
Worked with dietician regarding food preferences and requirements
Determined supplies and equipment needed for dining delivery
Kept complete food supply in kitchen area
Stocked shelves, fridge and other storage areas
Cleaned kitchen and dining room
Education
DEVRY UNIVERSITY
__ Chicago, IL
MBA Concentration Healthcare Administration
10/2021
Current GPA: 3.4
National Society of Leadership and Success
NEUMANN UNIVERSITY
— Aston, PA
Bachelors of Arts – Minor
in Biology, 05/2014
GPA: 3.5
Dean’s List
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