Customer Care Kingston

Donna Marie Greenland

**** *********, ***** ******

Miami Gardens,33169.

************@*****.***

305-***-****

SKILLS;

Good work Ethic, Problem solving and organization,little accounting skills,very good communication skills, typing.

EXPERIENCE;

Mcdonald’s Jamaica:Store Manager 1990-1997

Wyndham Kingston Hotel:Front desk clerk/Assisting customers 1999-2006

Colors sports bar and grill: Owner and Manager 2008-2019

EDUCATION;

Crescent All age School 1974-1978

Dinthill Technical High School 1978-1983

Jamaica School Of Commerce 1984-1988

International Correspondence School 1989 -2005

Wyndham Kingston Hotel:Advance In Quality Customer Care:

Self Esteem And Customer Service Delivery

First Contact Skills

Active Listening Skills

Customer Focus

Attitude Adjustment

Teamwork

Effective Communication

Telephone Techniques

Managing For Customer Care

Handling Customer Complaints

CERTIFICATE OF ACHIEVEMENT; Wyndham Kingston Hotel;

Recognition Of Professional Achievement in Quality Customer Care.

Certificate Of Completion In Fire and safety Training,Usage of fire equipment, care and Maintenance,Fire prevention Evacuation procedures.

CERTIFICATION OF ACHIEVEMENT; In recognition Of Professional Achievement in Customer Service Connection.

CERTIFICATE OF PARTICIPATION ;In Stress Management

CPTC;The Creative Production and Training Center Limited ;Radio Broadcasting Technique.

INTERNATIONAL CORRESPONDENCE SCHOOL;Hotel /Restaurant Management;

The Hospitality Industry

The Front Office

Restaurant and Banquet Service

Marketing and Sales

Food Preparation

Managing People

Housekeeping

Maintenance and Engineering

Alcoholic Beverages

Purchasing and Storage

Food Service Sanitation

Legal Aspects and Insurance

Menu Planning

Hospitality Accounting

PITMAN EXAMINATION INSTITUTE:

English Language

JAMAICA SCHOOL OF COMMERCE;

Principles Of Accounts

Typewriting

Office Practice

Commerce

English Language

Business Arithmetic

REFERENCE LIST;

Dr Jamie Manburg 954-***-****

Norman Johnson 754-***-****

Dr Sheary Manburg 305-***-****

Marsha Taylor 727-***-****

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