LAVORIS JACKSON

Wilmington, De *****

OBJECTIVE: Expand & excel into areas where I can apply my computer experience. EDUCATION: Masters: Johns Hopkins School of Public Health (1995); BS in Computer Science, Winston Salem State University (WSSU) (1994); BS in Molecular Biology, Winston Salem State University (1994); A+ Certified; Novell-Certified Network Administrator CNA(3); Certified MCSE

(SMS Specialist); Certified MCP2000; Certified AZ900(Microsoft Azure Fundamentals); Certified DP900(Microsoft Azure Data Fundamentals); Certified AZ104(Microsoft Azure Administrator); Certified SC300(Microsoft Azure Identity and Access); Certified SC900(Microsoft Security, Compliance, and Identity Fundamentals); CISSP(Certified Information Systems Security Professional) Course-Online; CCSP(Certified Cloud Security Professional) Course-Online Gap/Hiatus in RESUME:

Between 2005-2018, I was a care-giver.

On Mar 2022- Completed SC900 Certification

On May 2021- Completed AZ900 Certification

On Jun 2021- Completed DP900 Certification

On Nov 2021- Completed AZ104 Certification

On Nov 2021- Completed CISSP Course - Online

On Dec 2021- Completed SC300 Certification

Currently: In the process of pursuing the AZ500, CCSK, & CCSP exams The Home-Test LAB is an environment that has been utilized to get familiarized with SCCM/INTUNE/AZURE ACTIVE DIRECTORY. Configured, performed, researched, and re-mediated problems on Microsoft/AZURE innovative products. EMPLOYERS/EXPERIENCE:

Aug 2018-Present-HOME Test LAB Environment - SCCM/INTUNE/AZURE ACTIVE DIRECTORY Engineer

*Installed/Setup/Troubleshoot SQL 2019, MECM/SCCM 1902(Upgraded to 1906, 2002), and WinSever 2019.

*Performed MECM daily-weekly-monthly maintenance.

*Created Collections(Win 7, 8.1 and 10) and Application(MSI and EXE)-Deployed to collections.

*Created application management (via Detection methods, Dependencies, Supercedence, powershell commands).

*Resolved Apps deployment issues (Client side).

*Implemented SSRS and Ran SCCM Reports.

*Installed WSUS via Powershell.

*Implemented SUP, created SU Groups, and Deployed Software updates to collections.

*Conducted the SCCM OSD IN-PLACE upgrade Win 7 and 8.1 to Win 10.

*INTUNE: Enabled MDM Authority: Implemented\Configured\Troubleshoot Windows(Corporate(AAD joined) and Personal(AAD registered) and Androids enrollments.

*INTUNE: Configured WIN32(IntuneWin), Scripts(Remote access & add Local Admin), Microsoft Store for Business, LOB, and Google Play Store apps and deployed(assigned/required) apps to groups(dynamic/static).

*INTUNE: Customized Company Portal

*INTUNE: Provisioned/Configured/Troubleshoot Autopilot (Implemented User-Driven OOBE, Generated/Imported HW hash csv file via Powershell, Created Autopilot profiles, Utilized Group tags, Created specific ESPs)

*INTUNE: Created Device Config Policies (Local Autopilot Reset and Shared)

*INTUNE: Customized Windows Update for Services (Quality and Feature Policies)

*AZURE ACTIVE DIRECTORY: Configured SSPR (Self-Service Password Reset) and 2MFA

(Multi-Factor Authentication)

*AZURE ACTIVE DIRECTORY: Customized Company Branding

*AZURE ACTIVE DIRECTORY: Created Users and Groups (Dynamic and Static)

*AZURE ACTIVE DIRECTORY: Created Break Glass (Accounts) Strategies Oct 2004-Feb 2005-WORKSHOP@ The State of Delaware Computer System Service Center- Scripter

*Provided a holistic and end-to-end solution to scripting McAfee version 8 installation utilizing Script logic, Kixtart, batch files, and MSIs.

*Worked with clients and provided Customer Service.

*Identified problems; utilized sound judgment, and made recommendations.

*Desktop support and customer service to State users.

*Performed a pilot deployment to remediate any issues prior to phase deployment.

*Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.

*Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.

*Documented repair processes and helped streamline procedures for future technical support actions.

*Configured new employee work stations consisting of hardware, software and peripheral devices.

*Developed application framework that served as a cornerstone for a highly successful thin-client web applications strategy.

*Evaluated software testing, deployment and updates to maintain compliance with organizational mandates.

*Over saw daily performance of computer use and maintenance.

*Assisted end users with diagnostics to resolve issues. June 2003-Sept 2003-Greene Resource@ Research Triangle Institute-System Management Server (SMS) 2.0 Consultant\Scripter

*Observed/Recommendation - current SMS 2.0/SQL2000 in an Active Directory environment.

*Documentation/Meetings

*Created/Utilized SMS 2.0 Installer scripts and MSI (IE, SP, QFE, Office, and misc.)

*Patch Management

Jul 2002- Nov 2002-Computer Task Group@ Langley Air Force Base, VA-Senior SMS 2.0 Engineer

*Security Clearance

*Implemented/Managed 17 Primary & 78 Secondary SMS Sites

*Third level support (Win2000/Win XP/Win NT/Win 98/95-Workstation and Server)

*Monitored SMS Value Pack (Beta-Software Update Server (SUS) in a test environment).

*Tested Beta-SMS 2003

Jul 2001 & Oct-Nov2001-Intervet, Delaware-SMS 2.0 Consultant\Scripter

*Designed Microsoft Office2000/ IE5.5, Project2000 Acrobat Reader 5.0, Oracle Jinitiator, Oracle Discoverer, Service Pack 6a SMS IPF/MSI scripts for SMS silent installation deployment.

*Trained Staff members on how to utilize SMS 2.0 and SMS Installer effectively and efficiently.

*Configured SMS 2.0 client software packages to be deployed to WinNT4.0 /Win2000 machines.

*Analyzed/Troubleshoot/ Recommendations/Documentation on existence SMS site Mar 2001-Jun 2001-Consultnet@Veteran Health Affairs (VHA)- SMS 2.0 Engineer

*Traveled to various VHA sites to implement approximately 8 Primary SMS 2.0, 25 Secondary SMS 2.0, and 8 SQL 7.0 servers in a Windows NT 4.0 environment.

*Troubleshoot SMS Installation (server/workstation). Oct 2000-Nov 2000-Volt@Rockwell Automation, Cleveland, Ohio- SMS 2.0 Engineer

*Implemented/Configured the Production - SMS 2.0 in a Windows 2000 and Windows NT 4.0 (mixed domains) environment with approximately 25,000 user (1Central, 2 Primary, and 1 Secondary site).

*Trained Staff members on how to utilize SMS 2.0 effectively and efficiently.

*Configured SMS 2.0 client software on WinNT4.0 /Win2000 Desktops and Laptops.

*Documentation

July 2000-Sept 2000-APCI@Unilever, Shelton, Connecticut - SMS 1.2 Software Deployment Specialist.

*Deployed approximately 20-25 SMS Installer (v2.091)/Wise (v8.0) scripts to over 28 SMS 1.2 sites.

*Troubleshoot and resolved SMS 1.2 deployment problems (Third level support); Supporting 4 Primary sites, 28 Secondary sites, and 30,000 users.

Jan 2000-Mar 2000-ARC@Georgia Superior Court Clerk Cooperative Authority, Georgia, Atlanta-SMS 2.0 Integration Architect Engineer

*Tested/Designed a SMS 2.0/SQL/WIN2000 infrastructure strategy to deploy SMS to 159 Counties in the State of Georgia.

*SMS Documentation/Scripts.

Sept 1999-Nov 1999-System One@INMAR INC, Oakwood Homes,.& COTY-Lotus Notes R5 Migration.

*Migrated/Supported 400 Desktop/Laptop users from MSMail to Lotus Notes version 5(R5).

*Utilized Ghost Server to deploy WinNT image on IBM workstations.

*Configured/Setup Microsoft Outlook

*2nd Level Support.

Mar 1999-Jun 1999-ICS@SaraLee Champion- Senior NT/SMS 1.2/Lotus Notes System Engineer

*Built a Lotus Notes R5 MTA (Migration Transfer Agent) server.

*Installed/Utilized SMS Installer (Repackage (silent installment) method).

*Designed/Tested the Lotus Notes R5 migration procedure to migrate approximately 700 Remote and 800 LAN ccMail users to R5.

*Assisted approximately 100 personnel on how to use the WinNT v4.0 workstation and Lotus Notes. Sept 1998-Mar 1999-ICS@SaraLee Champion/SaraLee Direct:Windows -NT(WinNT)Specialist/Admin

* Troubleshoot/ Researched WinNT workstation, server, and application (i.e. Microsoft, Visual Basic, SqlNet, Lotus Notes) error messages using Microsoft TechNet and the Internet problems.

*Involved in 1st, 2nd, and 3rd level Windows NT supports on approximately 700.

*Created 5 departmental SMS scripts for users to maintain Network drive mappings.

*Created/Designed SMS scripts to deploy icons on approximately 700 users&desktop. Apr 1997-Sept 1998:Computer Consulting Group@Wachovia-Lan Administrator Analysts/

*Conducted Year 2000 compliance on 154 Novell 3x & 4x servers. & WINNT 4.0 migration.

*Installed/Supported various Operating Systems (i.e. Novell v3.11, v3.12, v3.2, v4.11 & WinNT v4.0 Workstations and Server); installed various applications on WinNT v4.0 workstations. Nov 1996-Mar 1997:ComputerNet@SaraLee Leggs-Helpdesk

*Assisted worldwide personnel on MS Office application, Mainframe (Unix) application, various Network Service, Email, and Personal Teletransaction Computer (Telxon PTC 912) problems. Mar 1996-Aug 1996:Adele Knits Inc.\ Twin City Warehouse-AS400 Coordinator/Novell 3/4 Administrator.

* Network Admin/System Coordinator: Performed backups; Monitored printers and program jobs.

*Help Desk Specialist & PC Technician: Installed various software & hardware for network use

(Modems, Hubs, Ethernet, Controllers, PCs, & Printers).

*LAN Admin/Communication Network Manager: Directed and Installed voice and data transmission network in support of communication needs (TwinAx, RJ45, RJ11, & Twisted pair cable). 1981-1989: United States Marine Corps-Sergeant (USMC).

*Various Military Jobs (Computer Jobs).

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