IT Customer Service Engineer

The Computer Center (Pvt) Ltd Sri Lanka

TCC is an Information Technology Company, offering cutting edge IT Products, Services and Innovative Solutions to business that leverages the proves of IT is operations to improve process maximize efficiency, and enjoy continuous growth our commitment to our vision, values and objectives. BatSol Engineering Sri Lanka

BatSol Engineering is a locally incorporated company established in 2011. BatSol grown constantly since inception and offer a wide range of Software and Network Solutions. Mr. Musthafa Mohamed Nismi

BSc, HND, MCSA, CCNA, CNSS, NSE1, NSE2, Network Administration Thani Bin Jazeem St, Doha, Qatar +974-****-****

**************@*****.***

Profile

A Dynamic qualified and committed individual with an excellent track of over 3 Years of experience in the field of Information Technology.

Professional Career Profile

Customer Service Engineer (IT) (September 2019 – September 2021)

• Involved in 24/7 On-call & Desk Side Support.

• Setting up computer Security Measures.

• Data Recovery & Sanitation.

• Technically support to maintain and repair PC, Laptop and Notebooks. IT Technician (June 2018 – August 2019)

• Develop and maintain local networks

• Provide orientation and guidance to users on how to operate new software and computer equipment

• Set up workstations with computers, Maintain records/logs of repairs and fixes and maintenance

• troubleshooting to diagnose and resolve problems

• Installing and configuring appropriate software and functions www.linkedin.com/in/mohamednismi

Academic and Professional Qualifications

• Bachelor of Science (BSc) in Networking and Network Security with a second upper class from Kingston University (UK) (2021)

• Higher National Diploma (HND) in Computing with Merit from Esoft Metro Campus (Sri Lanka)

(2019)

• Microsoft Certified Solution Associate (MCSA) in Windows Server 2016 from Microsoft

• CISCO Certified Network Associate (CCNA R&S 200-125) from Winsys Networks (Pvt) ltd.

• Certified Network Security Specialist (CNSS)

• Network Security Expert Certification (NSE Level 1) from Network Security Associate

• Network Security Expert Certification (NSE Level 2) from Network Security Associate

• Network Administration & Monitoring Certification

• Windows Network Engineering Certification from Winsys Networks (Pvt) Ltd.

• Diploma in Travel, Tourism & Hospitality Management from Esoft Metro Campus Skills

Computer Hardware & Software, Troubleshooting, Networking, Enthusiasm, Flexible, Attention to Detail, Team Player, Supportive, Honest, Decision Making, Communication Extra-Curricular Activities

Member and Volunteer of Internet Society, Computer Society of Sri Lanka Member of International Association of Engineers

Member of AIESEC

Team Leader for HND Group Project (Prevent Dengue Awareness Program) Be a Cricket Player

Personal Information

Full Name : Musthafa Mohamed Nismi

Gender : Male

Date of Birth : 3rd March 1997

Civil Status : Single

Language : Excellent Fluency in English, Tamil and Sinhala Passport Number : N8279123

Qatari ID Number : Not Available

Qatari Driving License : Not Available

The above particulars are true and correct to the best of my knowledge. Thank you. Date: Signature:

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