Enrichment Manager Customer Service

DENA OLIVER, CBCS

***** * ***** ** ***** Rouge, La 70185

225-***-**** **********@******.***

SUMMARY OF QUALFICATIONS

Medical Claims Processing. ICD-10 and CPT Coding. Medical Claims Processing. Dedicated and Loyal. Excel and Word. Detailed Oriented. Analytical. Systematic Approach to Problem Solving. Records and Reports. Training. Management. Able to Communicate with All Levels of Management. Negotiating. Purchasing. Inventory Control. Customer Service. EDUCATION

Christ First Christian Academy of Texas High School Diploma August 10, 2021 FORTIS COLLEGE OF BATON ROUGE LA

MEDICAL AND BILLING PROGRAM EXPECTED TO GRADUATE JANUARY 21, 2022 Certifications

National Health Career Association 09/21/2021

PersonAbilty - Soft Skills Training Certificate # PAT8T354W8 National Health Career Association 12/07/2021

CBCS-Certified Billing Coding Specialist Certificate # Q9X4R939 Experience

Pinnacle Community Care Services of Baton Rouge: November- Present Externship: Pinnacle Community Care Services of Baton Rouge: October 2021- November 2021- Administrative Assistant/ Biller – Submitted claims, Reviewed Aging Reports, Set Appointments, Word Exell, Checked Claims for approval or denial, Customer Services Sunrise Assistant Living of Baton Rouge June 3, 2018 – April 2021 Life Enrichment Manager- Planned activities, coordinated trips, created monthly calendar, one on one activities and group activities. Concierge - Answer busy phones, post residents’ payments, scheduled appointments, and customer service

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Heritage Manner of Baton Rouge July 2014- February- 2017 Certified Nursing Assistant- Helped with daily ADLs such as bathing, dressing, grooming, feeding, and assistance to bathroom.

Restorative Aid- Range of motions on upper and lower body, walked with residents with a gait belt, daily exercises with residents, placed and removed splints off residents daily. Activity Director- Department head, created monthly schedules, planned parties and events, assessed new residents, planned meetings with residents and family members, managed a monthly budget, customer service.

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