Eligibility Specialist Mortgage Banker

Lena Chahine

**** ****** **. ******** *******, MI 48127 313-***-****

************@*****.***

OBJECTIVE

Seeking a position where I can maximize my experience, education and customer service experience to achieve corporate goals. To promote and implement the standards of practice as established by the profession.

WORK EXPERIENCE

Stay at home mom

20015 - present

• Left the official workforce, got married and am raising two beautiful children in addition to taking care of all financial and other required duties to manage a household.

State of Michigan – Department of Human Services

2009 – 2015 Taylor, MI

Eligibility Specialist

• Interview up to 80-100 clients per month and review the necessary facts, supporting documents and data related to the application for assistance. Manage more than 800 ongoing cases.

• Reconcile policy state legislation policy revisions while evaluating the client’s information and applied the allowed criteria and standards. Explain to clients’ program eligibility rules and individual rights and standards.

• Continuously working with other staff members to ensure our clients receive the best possible services and that their requests are processed timely.

The Fairlane Club

2007 – 2009 Dearborn, MI

Membership Sales/Spa Director

• Assisted members and guests with appointments, purchases and inquiries

• Managed the club’s staff of 10 in addition to managing the club’s day to day functions of supply orders and appointment scheduling.

• Obtained a high level of member and guest satisfaction which increased membership purchases by 50%.

Quicken Loans

2005 - 2006 Livonia, MI

Mortgage Banker

• After four months was given a team of 10 to manage, improve sales, and help build team work.

• Outperformed company average in achieving loan-processing turn-around time of 12 days or less (compared to typical 15 to 20 days).

• Provided expedient service cited as key to consistently high customer satisfaction and a 10% increase in referrals in 2006.

EDUCATION

Henry Ford Community College Dearborn, MI

1997-2000

University Of Michigan-Dearborn Dearborn, MI

2000 - 2002 B.A Corporate Communications/Public Relations Overall GPA: 3.33

SKILLS

Computer scheduling, database Internet research, Microsoft Word/Excel and fluency in the Arabic language.

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