Customer Service Arabic

Achraf Senhadji

BELL BOY

an experience in the hotel industry with a bachelor degree in hospitality management and who has great competence in managing customer satisfaction, experience in the conciergerie.I am looking for a in a well-known and reputable company which can offer me exciting opportunities to develop my professionally and to use my full potential and skills. ****************@*****.*** 050******* Dubai, Émirats arabes unis 21 October, 1997 WORK EXPERIENCE

Assistant chef consiergerie

Hotel royal Mgallry

09/2021 - 01/2022, ORAN, ALGERIA

Offer consistent, high standard service and assistance to Guests and maintain a lobby presence and offers courteous and attentive service.

Ensure that all individual customers and Groups receive fast, efficient and friendly service.

Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments.

Organize and lead the concierge team, valet parking and doorman to ensure service excellence.

Exceptional guest relations interaction .

Front office reception intern

Le rosenmmer

07/2019 - 01/2020,

hotel 4 STARS

Welcome guests, Check in the arriving guest and check out the departing guests in a friendly and caring manner

Organize, confirm and process guest check-ins/ check-outs and adapt for any changes

Take and manage guest bookings, up-selling opportunities,and acomandation

Cash hotel guests’ personal and travelers checks and assist with currency exch

BELL BOY

Eshra high school of hospitality managment

09/2018 - 07/2021, Algeria, oran

School whith hotel 5 STARS

meeting and greeting guests upon arrival.

Escorting guests to their rooms, explaining the room facilities. Assist with keeping lobby area clean and orderly.

Assist with valet parking during the arrival and departure of the guest.

Provide information to guests about the hotel facilities and services

EDUCATION

Bchelor degree in hospitality managment and

catering

ESHRA high school of hospitality managment

09/2017 - 07/2021, Algeria

Computer science 1 years in university

university Ahmed ben bella 1

09/2016 - 07/2017, Oran,Algeria

SKILLS

Good language verbal communication skills

Relation ship skills Positive learning attitude

Very attentive and be able to think on his feet.

customer service and time management skills

knowledge in hotel managements Computer knowledge

LANGUAGES

Arabic

Native or Bilingual Proficiency

english

Full Professional Proficiency

francais

Native or Bilingual Proficiency

INTERESTS

News travel foot ball movies Learnig

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

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