Customer Service Representative
Resume:
ladean Melby
Phoenix, AZ
****************@***********.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
CAREMARK - Phoenix, AZ
January 2008 to September 2012
ans phone from customers. solve problems including shipment dates, status of meds. refer to higher authority if not solved. solve bank balances, advise shipment dates on requested meds, refer problems to higher authority.
Customer Service Representative
pegasus systems & technology - Phoenix, AZ
June 2007 to December 2009
recommend hotels or resorts. discuss amenities to or in conjunction with hotels.Recommend available specials and attractions.
CSR - Customer Service Representative
CAREMARK - Phoenix, AZ
January 2006 to March 2008
post reservations for meds. offer substitutions if not available. Solve balances if incorrect. Advise if shipment is not timely or if lost in mail.
order replacement if lost. recommend other opinions if necessary. customer relations representative
pegasus - Phoenix, AZ
June 2004 to February 2008
refer hotels at selected cities. Describe rooms and amenities. including areas. customer service rep
May 2004 to January 2008
refer patrons to hotels, dining, amenities. recommend area sights to see. Education
2 yrs college in general
okla bapt univ - okla city . okla
June 1952 to August 1954
Skills
• Cold Calling
• Upselling
• Customer Service
• Salesforce
• Account Management
• Sales Management
• Telemarketing
• Business Development
• Recruiting
Additional Information
If i chose to reactivate my Real Estate, Insurance license, or any other form of permission to work, all I would have to do is pass a written examination and pay any fees for licensing. After the number of years in said fields, I do not consider then a large challenge.
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