Customer Service Front Desk

MarVelous Miah

*************@*****.*** / 305-***-**** / 108 Garden Acres Way, Pooler, Georgia

Summary

I have over 5 years of customer service experience working with top industry performers, where I regularly exceeded quarterly sales targets. In my current position at Appliance Company, I have a customer service satisfaction rating of 4.6 out of 5 stars and I was distinguished as a “Top Earner” by corporate management from 2019 to 2021. Experience

Front Desk

Brazilian Wax and Spa by Claudia • savannah, ga

02/2019 - 01/2022

Write out and deposit checks while balancing out the register. Answered multi- line phone, returned clients calls and scheduled appointments. Converted 80% of service customers into product customer. Create and implement departmental policies, goals, and object. Play an integral role in customer service and overall sales numbers. Ensure front office is clean and presentable at all times Initiate and maintain trusting relationships with supervisors, coworkers, and customers. Greet all customers with warm, friendly attitude.

Record detailed messages and relay information quickly to proper source Cashier/Customer Service/Sales Associate

Lowe's Home Improvement • pooler, ga

09/2017 - 01/2019

Assisted with purchases, locating items and signing up for rewards programs Operated cash register, collected payments including handling checks and provided accurate accurate change. Balanced and organized cash register by handling cash and counting change. Worked closely with front- end staff to assist customer. Shift Leader/Cashier

McDonald's • pooler, ga

04/2016 - 08/2017

Help train new employees, including instructing on food safety, customer service standards and operations. Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases.

Greeted customers in-store per day, responding to inquiries, helping with purchase decisions, and providing exceptional customer service.

Train new employees on up-selling, customer service techniques. Team oriented with leadership mentality.

Skills

Customer service Sales Microsoft office

Cash handling Receptionist Scheduling

Data entry Call center Fast Learner

Education

cosmetology

Savannah Tech College • Savannah, Georgia

02/2019

Graduated 4.0 + GPA

Graduated highschool 1 year early.

New Hampstead High School • Bloomingdale, Georgia

05/2017

Awards

Interpersonal Skills Customer care

Student Leadership Program #1 selling product and packages sales

Biggest Motivator

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