Operations Manager Credit
Resume:
SKILLS
DOUGLASS FLOYD
PROFILE
Experienced, dynamic, financial management professional with a history of revenue growth, profitability, cost control and client satisfaction. Imaginative and innovative sales leader exemplified by training motivated and effective sales teams, combining process improvement & new business skills in advertising and marketing. My objective is to secure a position in sales, insurance or accounting where my skills in customer service and financial management can be utilized.
CONTACT
Mobile:
Email:
*********@*****.***
WORK EXPERIENCE
AGENT, PROPERTY AND CASUALTY INSURANCE
HOMESITE INSURANCE
Youngstown, Ohio
2018-2019
Marketed homeowners, renters, and condo insurance, product upgrades and home buyers closing assistance.
OWNER/OPERATOR
FIRST AMERICAN EQUITY, THE PROCESSING CENTER
Boardman, Ohio
2008-2016
Process sales from mortgage loan origination thru closing.
AGENT, LIFE INSURANCE
AMERICAN INCOME LIFE
Boardman, Ohio
2013-2016
Marketed life insurance to union members, families & referrals. Ensured quality control for death claims check disbursements for timeliness and accuracy. Trained newly hired team members. Provided information to inquiries regarding products and services.
SALES AGENT/CSR
AMERICAN INCOME GROUP
Youngstown, Ohio
2011-2014
Marketed life, health, long term care and cancer insurance. Maintained investment portfolio for agency assigned territory. Marketed small business group life & life insurance. Regular follow-up with current clients, offering training for client employees, trained new field agents.
MORTGAGE REALTOR
FIRST AMERICAN EQUITY INC.
Boardman, Ohio
2005-2008
Real estate office manager, processed deals loan origination to closing.
LICENSED FINANCIAL MANAGER
WADDELL & REED
Erie, Pennsylvania
2004-2007
CERTIFIED TAX PREPARER
Medallion Financial/Jackson-Hewitt
Boardman, Ohio
2001-2004
OPERATIONS MANAGER
EXTERRA CREDIT RECOVERY
Youngstown, Ohio
1998-2001
OPERATIONS MANAGER
GENERAL ACCEPTANCE COORPORATION,
Akron, Ohio
1997-1998
Lending, collections, auto finance
CREDIT MANAGER
RENTAL KING
Cleveland, Ohio
1997-1998
ACTIVITIES
Logistics Coordinator-
Bethel C.O.G.I.C.,
Youngstown, Ohio
2020-Present
Communicate with suppliers, manage food pantry orders and stocking of food shipments to meet quality & food safety standards.
EDUCATION & DESIGNATIONS
YOUNGSTOWN STATE UNIVERSITY
SCHOOL OF BUSINESS-YOUNGSTOWN, OHIO
EMPORIA STATE UNIVERSITY- EMPORIA, KANSAS
LANE COLLEGE-JACKSON, TENNESEE
MORTGAGE REALTOR, NOTARY PUBLIC
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