Flint Customer Service
Resume:
Josalyn Austin
**** *** ******, ***** ** *****-**24 Phone: 810-***-**** Email: *************@*****.*** Education
University of Phoenix
Flint, MI 48506
Bachelor of Science – Healthcare Administration
August 2013
3.23 GPA
Highlights of Qualifications
● Leadership skills and
experienced team player
● More than 21 years of
hands on work experience
● Dependable and
punctual
● Computer and software
application skills
● Professional skills
● Positive attitude
● Customer service
skills
● Detailed-oriented and
organization skills
● Good listener ● Data entry and
quality control skills
● Excellent communication
skills
● Good problem solver ● Training and
mentoring skills
Work Experience
Caregiver November 5th, 2021 - Present
Reformation Health Homecare Flint, MI 48507
I make visits to clients' homes, I run errands for clients. I provide ADLs, housekeeping cooking meals for clients. Administrator October 2020 - April 2021
Turn Key Adult Care Inc. Flint, MI 48503
I manage affairs at the entire facility. I make decisions about the residents such as sending them out to the hospital, I plan weekly meals, I telephone other healthcare professionals when medications run out. I telephone family members when their loved ones need items such as personal items. I do a lot of planning such as schedule employees days to work. I hire, I can terminate employees, I assist other employees with grooming residents, I take messages from callers and forward them to the message book. I notify families when resident’s care plans changes. Certified Nurse Assistant December 2018 - June 2019 Sierra Pride Home Healthcare Agency Warren, MI 48092 Provide the highest home care to clients who are bedridden 24/7. Assist with personal care, ADLs, their families handle their healthcare for medical and financial. Notify the DON when client’s mental, physical, or heath issues changes.
Certified Nurse Assistant January 2016 - November 29th, 2021 Landings of Genesee Valley Flint, MI 48532
Provide the highest quality of health care to many residents who reside at the facility. Assist with ADL’s, feeds, serve meals to residents, lite chores, and charting. Notify the charge nurse when resident’s mental, physical, or health issues worsens. Certified Nurse Assistant June 2017 - February 2018 Mercy Plus Home Care Flushing, MI 48433
Provide the highest quality of health care to many residents in the privacy of their home. Assist with ADLs, feeds, lite chores, errands, companionship, and documentation for communication log. Certified Nurse Assistant August 2014 – October 2015 Fenton Health Care Center Fenton, MI 48430
Provide the highest quality of health care to many residents who reside at the facility. Assist with ADLs, feeds, passing out meal trays, collecting meal trays, assist RNs with resident care when needed, and chart daily information about occurrences that happened to residents. Certified Nurse Assistant June 2013 – October 2015 Health Care Services of Mid-Michigan Midland, MI 48640 Provide the highest quality of care to patients, ensuring patient safety and satisfaction. maintain proper documentation of daily tasks and patient care resulting in smooth continuation of care between shifts. Report changes if patients’ conditions to the charge nurses to ensure highest quality of care. Volunteer Experience
Hurley Medical Center Flint, M 48503
Admission Department (volunteer) May 2014 – August 2014 Direct guest to their destination throughout the hospital, transfer patient wristbands in tubes to different departments throughout the facility and support staff with errands. Hurley Medical Center Flint, MI 48503
(CCU) Coronary Care Unit (volunteer) August 2014 – September 2014 Assist staff with needs, such as assist patients who are bedridden, reduce infection control issues, check for items that have no labels, notify the charge nurse concerning items with no labels, and promote excellent customer service to every patients, visitors, and co-worker. Pre-Employment Leadership Program
June 8. 2017 - A four day workshop taught at Flint Genesee Chamber of Commerce. Topics were discussed about laying the foundation, job search, the Interview, and keeping a job.
July 31, 2020 - The National Society of Leadership and Success University of Phoenix - A chapter of the National Society of Leadership and Success, Sigma Alpha Pi.
Licenses and Certifications
March 2010 - Present - Veterinary Medical Hospital G3252 Miller Road
Flint, MI 48507
I received my dog licenses for my dog Miss Peaches. February 24, 2006 - I received my certification for (CNA) Certified Nurse Assistant from Prometic
CO.
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