Customer Service Representative
Resume:
Madison Campbell
Reynoldsburg, OH, 43068
Joelthomasmyworld@gmai
l.com
CAREER OBJECTIVE
Focused professional with 8.5+ years of experience and a proven knowledge of conflict resolution, customer communications, and customer needs assessment. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company. EXPERIENCE
Arbys, Reynoldsburg, OH
Manager
Create
Mar 2020
Mar 2014
Use computers for various applications, such as database management or word processing.
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Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
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Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
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• Create, maintain and enter information.
• Maintain scheduling and event Calendars.
• Greet visitors and or callers handle their inquiries. Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
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Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
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Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
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Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
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Review work procedures and operational problems to determine ways to improve service, performance, or safety.
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Greet guests, escort them to their seats, and present them with menus and wine lists.
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NCO Financials, Columbus, OH
Dec 2013 Customer Service Representative
Jan 2012
• Made reasonable procedure exceptions to accommodate unusual customer requests.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
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Provided accurate and appropriate information in response to customer inquiries.
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Demonstrated mastery of customer service call script within specified timeframes.
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Check to ensure that appropriate changes were made to resolve customers' problems.
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Refer unresolved customer grievances to designated departments for further investigation.
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ReTAGit, Grove City, OH
Jan 2010 Manager
May 2009
• Cashier, Deposit money, Open & closed the store
Collected customer feedback and made process changes to exceed customer satisfaction goals.
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Provided accurate and appropriate information in response to customer inquiries.
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Hands-on with each customer that walked in and provided them with great customer service .
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Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
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Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
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EDUCATION
Reynoldsburg High School
Reynoldsburg, OH
High School Diploma
Jun 2009
ADDITIONAL SKILLS
• Time Management
• Active listening
• Adaptive Team player
• Energetic work attitude
• Customer and Personal service
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