Customer Service Manager

Brittany Scharff-Alexander

*** *. *** **. #***

Klamath Falls, OR 97601

786-***-**** **************@*****.***

Professional Summary

Highly creative retail manager with 13 years experience building sales teams in various business categories. Excellent customer service, product administration, and reporting abilities. Seeking a career with outlets for creativity, learning, and room for growth. Experience

Target - General merchandising

November 2021 - February 2022

Stocked and removed multiple product categories based on inventory tracking, popularity, customer requests, and licensed brand contracts. Side responsibilities include cashiering and security. Blick Art Materials - Associate manager

August 2020 - August 2021

Implemented satisfactory sales using exceptional customer service, team building, and creative marketing both in store and online. Assisted store management with day-to-day needs such as tracking KPI's and organizing fundraisers.

Buffalo Wild Wings - Wait staff

March 2018 - March 2020

Maintained satisfactory customer experiences with friendly and efficient table service. Utilized point of sale system to sell food and adult beverages, track profits, and communicate needs with other departments.

Zumiez - Store manager

August 2015 - March 2018

Built effective sales teams utilizing personalized methods of training and accountability. Tasks include onboarding team members, building skateboards and sports equipment, and organizing meetings and schedules. Winner of several brand-owned sales contests including Herschel and Supra shoes. Education

High school diploma - Robert Morgan educational center Miami, Fl - December 2012

Skills & hobbies

- Great with tools and creative materials

- Online seller of crafts, vintage, and thrifted items

- Freelance writing for business website content

- Pet care and house sitting for families on vacation

*References available upon request

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