Customer Service Representative

Fidelis Ochonogor

***** ***** **** **, ******* TX 77082

*********@*****.***, Mobile #: 512-***-****

Summary: Seeking a career with an innovative company where I can utilize my skills, knowledge, and experience as an insurance adjuster to add value to growing company.

Highlights Of Skills

Skills in Xactimate, Xact Analysis, Exceptional Customer Service, Negations, Interpersonal and Communication Skill, Strong negotiation ability, Goal-oriented, attention to detail, Analytical skills, problem-solving, strategic thinker, proficient in MS Word, PowerPoint, etc.

Associate Claims Desk Adjuster June 2021 t0 Dec 2021

Eberl Claims Service

2025 Royal Ln, Suite 394, Dallas TX 75229

Renew documents to develop damage estimates

Conducted accurate coverage analysis and damage assessments to ensure prompt payments of claims in accordance with quality standards.

Evaluated and negotiated estimates within the scope of damages

Evaluated all evidence with the goal of creating positive outcomes for the client’s claim.

Drafted estimates for related damages, provided customers scope of loss and cost of repairs.

Created and managed timely, clear, and accurate documentations and workflow throughout the life of a claim in line with the standard of operating procedures.

Explained coverage of loss, and assisted policyholders with itemization of damages, emergency repairs.

Communicated with policyholders, agents and service providers via phone, emails, and internal systems to accurately document claim details.

Resolved assigned claims accurately, timely and in fair manner.

Communicated all Client’s Claims and settled them satisfactorily.

Adhered to company and insurance clients’ guidelines in claim processing, estimated written claims and closed claims.

Insurance Customer Service Representative (Remote) - June 2020 to May 2021.

Lucky’s Tax and Insurance Solutions

11011 S Wilcrest Dr Suite E108, Houston TX 77099

Develop new relationships and deepen existing ones

Assisted customers in filing Claims as well as made and received payments.

Reviewed new files to determine status of injury claims and developed plan of action

Followed up with insured individuals regarding premium and deductibles payments

Evaluated all evidence with ultimate goals of creating positive customer’s claims outcomes

Met with potential customers to explain all insurance policies.

Answered incoming calls from customers and worked them to resolve their issues.

Education

Bachelor of Science in Business Administration June 1996

University of Benin, Benin City, Edo State, Nigeria

Some College Courses (Pre-requisites) at Houston Community College

Certification

Texas All Lines Adjuster License January 2022

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