Systems Analyst Customer Service

Kyle Ten Broeke

**** **** **. ** **********, MI *9418 Cell: 616-***-**** **************@*****.***

Profile

Analytical and precise IT specialist with a blended work history including over eight years in customer service and ten years of IT development and support. Skilled in developing an affable and tactful approach when working with customers and clients. Well-versed in Java, SQL, and Powershell and responsible for the development, expansion, and maintenance of both web/app and processing servers for tier 1 systems at the largest hospital system in Michigan.

Work experience

March 2018 – Present Spectrum Health Grand Rapids, MI

Systems Engineer - Enterprise Content Management

• Developed, deployed, and maintained over 40 servers across several enterprise-wide system solutions, including OnBase, a tier-1 workflow and document management suite

• Responsible for cross-team coordination to enable the necessary interconnectivity between varied software systems across the organization

• Provided critical and extensive documentation on server engineering processes to allow more team members the resources to manage their servers

October 2016 - March 2018 Spectrum Health Grand Rapids, MI

Systems Engineer - Epic Platform Support

• Provided system monitoring, configuration, enhancement and support for Epic, the central EHR for Spectrum Health

• Acted as liaison and developer representing the Epic side of the budding interoperability between Epic and OnBase

April 2015 – October 2016 Spectrum Health Grand Rapids, MI

Application Systems Analyst – Enterprise Clinical Operations/Cerner Production Support

• Supported PathNet, RadNet, SurgiNet, and Cerner Security through first-stage resolution of incidents and issues

• Coordinated issue resolution with Cerner AMS and provided onsite assistance with Cerner-related solutions

• Worked with development teams on shared-knowledge projects to enhance workflows in the clinical space

April 2013 – April 2015 Spectrum Health Grand Rapids, MI

Application Systems Analyst – PathNet

• Built and maintained laboratory orders, DTAs and aliases in Cerner PathNet for use throughout Spectrum Health

• Wrote ops job CCL report scripts to provide lab personnel and management with valued information and metrics

• Lead the mutli-lab draw project to provide individual printers to each draw station in larger draw labs.

Education

Aug. 2009 – Dec. 2012 Davenport University Grand Rapids, MI

• Bachelors in Database Administration (DBA)

Aug. 2000 – Dec. 2006 Grand Valley State University Allendale, MI

• English Major

Contact this candidate