Customer Service Guest Services
Resume:
D. Eric Jones
*.
Cleveland, Ohio 44105
CAREER OBJECTIVE
Ultimate goal is expand on my experience in Industrial, Technical Services & Customer Service. Invite new challenges, accept responsibility, enjoy working with people, value camaraderie, and benefit from building a strong network of friends and colleagues. INSPECTION/CONSTRUCTION EXPERIENCE
CUSTOMER SERVICE EXPERIENCE
Handled over 100 inbound/outbound calls per day from customers in a timely manner to maintain strong customer base
Coordinated corrections, changes and improvements in over 50-100 customers orders daily
Located merchandise for customers in-store, over the phone and via Merchandise Locator's.
Thoroughly documented problems or mistakes in customer orders to make corrections.
Performed stock checks for customers and in collaboration with stock team.
Maintained the sales floor, fitting rooms and cash-wrap areas. Hospitality Management
Assist guess with finding room, upgraded guest services, guest services assigned as needed.
Assist concierge with assignments as required
Third shift cleaning, guest services, etc. as needed. EMPLOYMENT
Smith Barbershop Professional Barber Cleveland, Ohio May 11-Present Line Ups Barber Shop Professional Barber Cleveland, Ohio Jun 06-Apr 2011 Greyhound Bus Station Client Service Rep. Cleveland, Ohio May 02-Feb 2006 Crown Plaza Hotel Concierge Cleveland, Ohio
Dell Computer’s Technical Support Raleigh, North Carolina Feb 98-Apr 2002 EDUCATION
Barber College 2546 Lorain Avenue, Cleveland, Ohio 44113 Cuyahoga Community College 700 Carnegie Avenues, Cleveland, Ohio 44115 REFERENCES AVAILABLE UPON REQUEST
CORE SKILLS
Familiarity with
Gauges and/or
inspection devices
Maintain the
Mechanical Integrity
Tow Motor
Use precision
measuring
instruments
Using complex test
equipment
Attention to Detail
Independent
decision Maker
Accuracy
Categorizing
Estimating
High Energy
Reliable
Punctuality
Integrity
Trustworthy
Organizational Skills
Active Listener
Attention to Detail
Adaptability
Oral Comprehension
Organizing Records
Planning Services
Prioritizing Work
Problem Sensitivity
Coordinate or Lead
Others
Communicating with
Supervisors, Peers,
or Subordinates
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