D. Eric Jones

*.

**** **** ***** ******

Cleveland, Ohio 44105

216-***-****

CAREER OBJECTIVE

Ultimate goal is expand on my experience in Industrial, Technical Services & Customer Service. Invite new challenges, accept responsibility, enjoy working with people, value camaraderie, and benefit from building a strong network of friends and colleagues. INSPECTION/CONSTRUCTION EXPERIENCE

CUSTOMER SERVICE EXPERIENCE

Handled over 100 inbound/outbound calls per day from customers in a timely manner to maintain strong customer base

Coordinated corrections, changes and improvements in over 50-100 customers orders daily

Located merchandise for customers in-store, over the phone and via Merchandise Locator's.

Thoroughly documented problems or mistakes in customer orders to make corrections.

Performed stock checks for customers and in collaboration with stock team.

Maintained the sales floor, fitting rooms and cash-wrap areas. Hospitality Management

Assist guess with finding room, upgraded guest services, guest services assigned as needed.

Assist concierge with assignments as required

Third shift cleaning, guest services, etc. as needed. EMPLOYMENT

Smith Barbershop Professional Barber Cleveland, Ohio May 11-Present Line Ups Barber Shop Professional Barber Cleveland, Ohio Jun 06-Apr 2011 Greyhound Bus Station Client Service Rep. Cleveland, Ohio May 02-Feb 2006 Crown Plaza Hotel Concierge Cleveland, Ohio

Dell Computer’s Technical Support Raleigh, North Carolina Feb 98-Apr 2002 EDUCATION

Barber College 2546 Lorain Avenue, Cleveland, Ohio 44113 Cuyahoga Community College 700 Carnegie Avenues, Cleveland, Ohio 44115 REFERENCES AVAILABLE UPON REQUEST

CORE SKILLS

Familiarity with

Gauges and/or

inspection devices

Maintain the

Mechanical Integrity

Tow Motor

Use precision

measuring

instruments

Using complex test

equipment

Attention to Detail

Independent

decision Maker

Accuracy

Categorizing

Estimating

High Energy

Reliable

Punctuality

Integrity

Trustworthy

Organizational Skills

Active Listener

Attention to Detail

Adaptability

Oral Comprehension

Organizing Records

Planning Services

Prioritizing Work

Problem Sensitivity

Coordinate or Lead

Others

Communicating with

Supervisors, Peers,

or Subordinates

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