Customer Service Breckinridge

Charles Malik Harley

**** ************ **** *****: 601-***-****

Jackson, Mississippi 39204 Email: ****************@*****.** JOB OBJECTIVE

To obtain a position that will further develop my skills as a good team player in a professional setting. I would like to professionally develop skills to solve problems in an effective/ creative manner in a challenging position. My passion is providing the best customer service skill- sets to the company. SUMMARY

• My goal is to use my ability to work in a team environment. I am self-motivated and able to work both independently and as collaborative team member.

• To obtain a position where I can maximize my organizational and interpersonal skills and knowledge which will contribute my years of experience that will allow me to grow personally and professionally.

• Outstanding customer service skills. I love meeting, listening and talking to people with various backgrounds.

• I am proficient in Micro Soft Word, Excel, Power Point.

• I self-certify typing 45WPM.

PROFESSIONAL EXPERIENCE:

D’Noblin Furniture Store, (Pearl, MS), Warehouse Worker/Furniture (April 2020-present)

•Unload, offload trucks

•Unbox, sort, and label product

•Verify asset counts, enter pallet weights in system, and build pallets

•Process equipment, determine if items are scrap and sort or, de-manufacture unit by specific classes

•Weigh out going pallets that have been sorted and tag. then move to outgoing area.

•Identify & sort commodities in recycling center and/or special waste as per EPA and DOT regulations

•Ensure quantity, quality, and accuracy of throughput

•Maintain organization, cleanliness, and be courteous to others

•Collaborate with team members, leads, and supervisors to contribute to facility-wide production & quality goals

Supervisor, Noah

United Parcel Service, (Jackson, Ms.) Loader/ Small Sorter (August 2017-March 1, 2020)

• Loaded and unloaded packages, local and international packages.

• Sorted small packages, envelopes, etc.

• Worked with others of different backgrounds

• Able to understand, support and execute all work in safe manner and contribute to a culture that promotes safety as its overriding priority.

• Operated warehouse equipment in connection with the receipt, storage and shipping of packages. These vehicles could operate at heights of up to 35 feet.

• Packaged finished product for shipping (shrink wrapping, boxing, labeling)

• Staged parts for loading

• Loaded finished product onto trucks

• Unloaded parts from trucks

• Moved parts to HUB/warehouse for storage

• Sorted and placed materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code

• Operate within standard operating procedures (SOS/JES), maintaining quality, safety, and productivity standards by adhering to the principles of the UPS

• Ability to work in fast paced constantly changing environment

• Reported for work on time to support startup and throughput goals Supervisor, N. Graham, 601-***-****

Department of Veterans Affairs, 1500 East Woodrow Wilson Drive, Jackson, MS. 39216 VOLUNTEER--Police Security (Part-time Student Worker); (April 2012- June 2015) (12:30- 4:00PM)

• Training within the federal police officers: monitoring video cameras for the facility; conducting daily audits on the federal police officers; writing daily journals for the Chief Police. Individually focused on a transition to loss prevention and security field. Learning the rules of evidence and arrest procedures; effectively apply laws, rules and federal regulations.

• Able to follow and apply all rules and regulations

• Chief trained me on how to provide vital investigative support toward the overall investigative mission by conducting trend analyses, statistical studies and special projects of the VA.

• Fluent in computer application programs that includes word processing, Micro Soft Word and Excel

• Excellent customer service skillsets, answering office phones, greeting staff and external customers, and working well with others.

• With supervisory assistance I trained on how to summarize VA police reports and extract essential information received from other law enforcement agencies into single cohesive reports.

• Chief trained me on how to develop graphs, and charts to be used in preparing cases for trials.

• I was trained on how to maintain and develop a lot of diverse contacts, sources, and field impromptu phone and face-to-face contacts with the VA police.

• I conducted analytical research of VA firearms.

Supervisor: Chief Jesse Lumpkins- 601-***-****

Taco Bell, Ellenwood, GA (SHIFT WORK-weekly) (12PM-7PM)/(JUNE 2015- DECEMBER 2017) Cashier- work with customers and take food and drink orders; ringing up purchases, providing exact change, operating credit card machines, and answering questions about menu items. I also perform customer service duties, such as meeting and greeting patrons and bagging food orders. With this being my first fast-food job as a cashier, I had to have verbal, visual, and hands-on training. I have 2 years plus experience in cashiering, having performed credit card, cash and gift card transactions, performing night- auditing, processing and preparing TB vouchers for payment preparing for my supervisor, and basic protocol. I code all credit card transactions and cash transactions with all corresponding receipts, and review all spreadsheets making sure all the transactions correlate with the goal for each week. Supervisor: Wayne Harley- 404-***-****/ 678-***-**** (cell) EDUCATION

High School:

Murrah High School, 1400 Murrah Drive, Jackson, Mississippi, 39216 (08/12--05/15)/ Graduated May 27, 2015

College:

The Art Institute of Atlanta, (AI), 6600 Peachtree Dunwoody Rd, Atlanta, GA 30328 (Completed one Summer 2016 semester)

University of Southern Mississippi, Hattiesburg, Mississippi, 39046 (completed one semester-Fall 2016) Jackson State University, Jackson, Mississippi, 39209, (Completed one year)

**References:

Loraine Hudson- 662-***-**** (VA Retired Police)

Nikol Graham- 601-***-**** (Department of Veterans Affairs) Hattie Jennings- 601-***-**** (Nissan, Canton, MS) Jesse Lumpkins- 601-***-**** (Department of Veterans Affairs)

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