Machine Operator Customer Service

Nava J. Archie

*** ******** **. ***. ** Troy, OH 45373 ************@*****.*** 937-***-****

Summary

A dependable & personable leader who is committed to growing and contributing her years of experience, training, strong work ethic, and enthusiasm to a company striving for excellence. Great under pressure and motivating a team to meet deadlines together. Skills

Basic to intermediate proficiency in Set Up & Operations of Lathe Drill Press CNC Mills Turning Machines AutoCAD Welding Leadership Experience Excellent Verbal & Written Communication Outstanding Math Skills Driven to Learn Attention to Detail Logistics & Inventory Experience Forklift/Material Handler Computer Skills & Learn New Software Solution Focused Education/Training

Sinclair Community College, Dayton, OH September 2003-December 2004 Business Management: Accounting

Upper Valley Career Center, Adult Programs, Piqua, Ohio July 2020-March 2021 Precision Tooling & Machining Certification Programming CAD/CAM, blueprint reading & OSHA industry safety

Precision tooling & grinding, construction

CNC turning & milling, lathes

Welding GMAW/GTAW

Professional Experience

Garment Quality Logistic Associate

Avenue, Inc. Logistic Center Troy, OH

2016-2017

Press Operator Assembly

West Troy Manufacturing, Troy, OH

2014-2015

Customer Service Representative

Time Warner Cable, Kettering, OH

2008-2011

Machine Operator Gap Leader

Faurecia Corp. Franklin, OH

2007-2008

Trainer Assistant Shift Manager

ORC Protel, Dayton, OH

2003-2006

Logistic Warehousing team member

Packing Inventory for shipping

Sorting & fulfilling inventory needs

Garment & product quality inspector

Operate press to manufacture parts and quality assembly Inspect parts to ensure quality and compliance of manufacturer’s specification Selected for new machine set-up and integration

Took incoming calls to support customer service needs, issues & fraud information Utilized computer system to keep records of calls, sales & complaints Proactive to solution for customer issues and up-sale services Machine operator for auto exhaust systems

Promoted to GAP Leader supervising production line Coached and trained team members

Maintaining inventory and production progress

Assuring product quality and efficiency

Phone sales representative for various product and services with excellent customer rapport Promoted to Supervised up to 50 phone sales staff per shift to ensure all sales goals were being met and resolved customer issues when needed.

Trained new phone sales representatives on procedures and standard in classes of up 15 at a time.

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