Desktop Support Customer Service

Manikandan R

Email ID: **************@*****.***

Contact No: +91-882*******

Summary:

1.3 + years of IT support, Linux support, AWS Administrator, application support experience in IT Infrastructure and Hosting based 24X7 support environment. Seeking a Technical position fully utilizing strong customer service attitude, exceptional organizational ability, and technical skills.

Technical Skills:

Worked on Amazon Web Services (EC2, EC2 scaling, ELB, VPC, S3, RDS, Route 53).

Installed and Setup Web Servers (Apache and Tomcat).

Installed and Setup Nagios Server monitoring tools, Plugging, NRPE.

Monitor Production Server Health of different parameters (CPU Load, Memory, Hard disk, Http service) via Nagios.

Scheduling jobs using Linux crontab and windows task scheduler.

Log Analysis, Maintaining documents of production server error log's reports.

Providing data for weekly and monthly report (Cost, service usage, downtime) to respective teams.

Providing and maintaining share folder access, SVN and VPN access as per the ACL...

Manage FTP and SFTP.

Inventory management.

Hardware upgrade and replacement on desktops & laptops.

MS outlook configuration, Outlook backup, restore and troubleshooting.

Installing windows8, 8.1, 10 & Ubuntu OS and configure the system as per the user requirement.

Third-party application/software installation in desktop/laptop system (SQL management studio 2012 r2, MYSQL, visual studio 2012, MS office 2010, java, eclipse, Perl, python, xampp, etc...).

Remote assistance to end user & client.

Professional Experiences:

System Engineer.

Mobius Knowledge Services Pvt. Ltd, Chennai from AUG 2020 to Present. Project Description: - This Project is a complete technical team which offers backend support to all other internal units. It handles all types of Desktop management issues, troubleshooting specific/standard network Problems and handles cloud servers with cost effective, responding to user queries in time.

AWS Support:

Setup/Managing Windows & Linux Servers on Amazon.

Setup/Managing VPC; Blocking suspicious IP/subnet via ACL.

Setup/Managing load balancer and scaling.

Setup/Managing Databases on Amazon RDS. Monitoring servers thorough Amazon CloudWatch, SNS.

Creating/Managing buckets on S3. And S3 Bucket objects versioning.

Creating/Managing DNS records on Amazon Route 53 and go-daddy console.

Creating/Managing AMI/Snapshots/Volumes, Upgrade/downgrade AWS resources (CPU, Memory, EBS)

Helping the developers to reduce the cost of cloud services by notifying the service usage. Project Support:

Management of 100+ Linux and windows Servers with multiple websites and tools.

Installed and Setup Web Server (Apache and Tomcat), DB Server (MSSQL, MYSQL, PostgreSQL).

Hosting application in web server (IIS, Tomcat and Apache).

Log Analysis, Maintaining documents of production server error log's reports.

Monitor Production Server Health of different parameters (System Load, Swap Memory, Hard disk, Apache requests, Mail Queue) via Nagios and CloudWatch.

Scheduling jobs using crontab and Task scheduler.

Responsible for troubleshooting Linux and windows servers.

Scheduling downtimes of the servers for patching, memory upgrades and various admin activities in coordination with Appropriate teams.

Involving and coordinating with appropriate teams for server and application migration.

Maintaining Documents of production server log's reports and server's list.

Give Remote Support to Developer via team-viewer, Any desk, Ticket Support, Mobile Support (24 hrs.).

Working within SLA to take ownership, escalate to resolve. Desktop Support:

Support over 800+ desktop and laptops in a network system.

Installing Windows 8.1, 10 & Ubuntu OS and configure the system as per the user requirement.

Hardware upgrade and peripheral replacement on desktops & laptops.

Desktop and laptop troubleshooting.

Providing and maintaining the share folder access, SVN access, VPN access and FTP/SFTP access as per the ACL.

Third-party application/software installation in desktop/laptop system (SQL management studio, MYSQL, visual studio, MS office 365, java, eclipse, Perl, python, xampp, etc...)

Mail configuration in outlook 365/2010/2007.

Administration of DNS and DHCP.

Providing bandwidth and downtime report to senior management.

Asset allocation to end user (Desktop/Laptop/Data Dongle/Accessories)

Involving and maintaining the desktop/laptop; servers and accessories inventory.

Working within SLA to take ownership, escalate to resolve.

Give Remote Support to Developer via team-viewer, Any desk, Ticket Support, Mobile Support (24 hrs.). Certification:

AWS Solutions Architect – Associate

Indian Institute of Hardware Technology ltd.

Cisco Certified Network Associate

Indian Institute of Hardware Technology ltd.

RedHat Certified Engineer

Indian Institute of Hardware Technology ltd.

Scripting languages

Python – Basic level

Java – Basic level

Academic Profile:

• Bachelor’s Of Technology (E.C.E) with 70%

DR.M.G.R Education and Research institute.

• Higher Secondary (12th) with 60% examination from Bharathi Matriculation Hr. Sec. School, Sanatorium in the year 2015.

• Secondary (10th) with 79% examination from

Bharathi Matriculation Hr. Sec. School, Sanatorium in the year 2013. Personal Details:

Name : Manikandan R

Father Name : Ramesh S

Date of Birth : 22-11-1997.

Nationality : Indian.

Permanent Address : #1/7,1st street, venkada krishna nagar, Arumbakkam, Chennai-600106

Declaration:

I hereby declare that above furnished details are true to the best of my knowledge and belief. Place: Chennai Yours Sincerely,

Date: Manikandan R

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