Receptionist
Resume:
Michele Piccola
Chippewa Lake, OHIO 44215
EXPERIENCE; Dr. Richard Rose, MD Medina, Ohio Jun. 2010 - Present
Front Desk Receptionist (Part-time )answering phones,making appointments,copying,faxing,filing,making & pulling charts,greeting & ushering patients to exam rooms,
obtaining patient demographics & insurance information,input information in the computer,collecting payments & writing receipts
Primary caregiver for ederly family member 2009 - 2012
Temporary positions - Medina City Schools Sub in Cafeteria & Clinic
Attorney's office Wadsworth, Ohio
San Francisco Oven Medina, Ohio Apr. 2007 - Apr. 2008
Marketing Coordinator (Part-time)calling on area businesses to promote catering from restaurant,logging visits,compiling information for future reference,
networking to area physicians about setting up and ordering for staff and in & out of office luncheons.
MetroHealth Strongsville, Strongsville, Ohio Oct. 1999 - May 2006
PSR (Patient Service Representative) (Part-time then Full-time
Nov. 2001)answering phones, directing calls,scheduling appointments,copying,filing,faxing,obtaining patient information such as demographics & insurance
to enter into the computer,taking co-payments,setting up drug representatives for luncheons with the Dr.'s and staff,communication between front desk &
nursing staff.
Dr. Donald Kikta, MD Independence, Ohio Aug. 1999 - Oct. 2001
Office Manager (Part-time)office manager,pulling charts,copying,filing,faxing,billing & contacting insurance companies to retrieve information on unpaid claims,month end reports,
call insurance companies to pre-cert patients for tests,setting up exam room for patient testing,transcribing Dr.'s dictation,keep inventory of office
supplies and medications,ordering office supplies
Anthem BlueCross/Blue Shield Valley View, Ohio Jan. 1998 -
Jan. 1999 Intake Specialist (Full-time)entering referrals into the computer from phone calls and faxes,start pre-cert on patients having tests done or hospital admissions,
answering phones calls to advise people of their benefits and coverage,communicating with other intake specialists in daily meetings
MetroHealth Southwest, Strongsville, Ohio Dec. 1994 - Dec. 1997
Liaison (Full-time)same responsibilites as position with MetroHealth as a Patient Service Representative in 1999-2006
Hydraulic Press Brick, Inc. Independence, Ohio May 1994 - Dec. 1994
Administrative Assistant (Full-time)answering phones,copying,filing,typing,support office staff position,assistant to office mgr.,weekly payroll for employees,daily trips (2) to post
office,scheduling truck load material pick up by different trucking companies & material supply companies
Coastal Emergency Services Rocky River, Ohio Nov. 1991 - Nov. 1993
Administrative Assistant & Secretary to Vice President (Full-time)secretary to vice president typing letters & quartly budgets,making travel arrangements & hotel reservations for Dr.'s to
come to Cleveland twice a year for a meeting & presentation to update physicians of any changes with stafffing hospital
emergency rooms,also planned an activity & dinner when physicians were in town, maintain & inventory office supplies to
be ordered, cover front desk position for breaks and lunches, worked closely with office manager.
Auto-trol Technology Corp. Independence, Ohio Oct. 1990 - July 1991
Field Coordinator (Full-time)
Domtar Industries, Independence, Ohio Jun. 1989 - May 1990
Administrative Assistant/Sales Secretary (Full-time)
Wyeth-Ayerst Laboratories Strongsville, Ohio Apr. 1979 - Dec. 1988
Utility Clerk/Customer Service Representative (Full-time)
EDUCATION: High School Graduate of Nazareth Academy
Cuyahoga Community College courses: Career Explorations, Human
Relations in Business, Medical Terminology and Psychology
Cuyahoga Valley Career Center: Medical Billing & Coding
Parma City Schools Continuing Education: Medical Secretary
Notary Public
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