Michele Piccola

**** ******* ****.

Chippewa Lake, OHIO 44215

440-***-****

EXPERIENCE; Dr. Richard Rose, MD Medina, Ohio Jun. 2010 - Present

Front Desk Receptionist (Part-time )answering phones,making appointments,copying,faxing,filing,making & pulling charts,greeting & ushering patients to exam rooms,

obtaining patient demographics & insurance information,input information in the computer,collecting payments & writing receipts

Primary caregiver for ederly family member 2009 - 2012

Temporary positions - Medina City Schools Sub in Cafeteria & Clinic

Attorney's office Wadsworth, Ohio

San Francisco Oven Medina, Ohio Apr. 2007 - Apr. 2008

Marketing Coordinator (Part-time)calling on area businesses to promote catering from restaurant,logging visits,compiling information for future reference,

networking to area physicians about setting up and ordering for staff and in & out of office luncheons.

MetroHealth Strongsville, Strongsville, Ohio Oct. 1999 - May 2006

PSR (Patient Service Representative) (Part-time then Full-time

Nov. 2001)answering phones, directing calls,scheduling appointments,copying,filing,faxing,obtaining patient information such as demographics & insurance

to enter into the computer,taking co-payments,setting up drug representatives for luncheons with the Dr.'s and staff,communication between front desk &

nursing staff.

Dr. Donald Kikta, MD Independence, Ohio Aug. 1999 - Oct. 2001

Office Manager (Part-time)office manager,pulling charts,copying,filing,faxing,billing & contacting insurance companies to retrieve information on unpaid claims,month end reports,

call insurance companies to pre-cert patients for tests,setting up exam room for patient testing,transcribing Dr.'s dictation,keep inventory of office

supplies and medications,ordering office supplies

Anthem BlueCross/Blue Shield Valley View, Ohio Jan. 1998 -

Jan. 1999 Intake Specialist (Full-time)entering referrals into the computer from phone calls and faxes,start pre-cert on patients having tests done or hospital admissions,

answering phones calls to advise people of their benefits and coverage,communicating with other intake specialists in daily meetings

MetroHealth Southwest, Strongsville, Ohio Dec. 1994 - Dec. 1997

Liaison (Full-time)same responsibilites as position with MetroHealth as a Patient Service Representative in 1999-2006

Hydraulic Press Brick, Inc. Independence, Ohio May 1994 - Dec. 1994

Administrative Assistant (Full-time)answering phones,copying,filing,typing,support office staff position,assistant to office mgr.,weekly payroll for employees,daily trips (2) to post

office,scheduling truck load material pick up by different trucking companies & material supply companies

Coastal Emergency Services Rocky River, Ohio Nov. 1991 - Nov. 1993

Administrative Assistant & Secretary to Vice President (Full-time)secretary to vice president typing letters & quartly budgets,making travel arrangements & hotel reservations for Dr.'s to

come to Cleveland twice a year for a meeting & presentation to update physicians of any changes with stafffing hospital

emergency rooms,also planned an activity & dinner when physicians were in town, maintain & inventory office supplies to

be ordered, cover front desk position for breaks and lunches, worked closely with office manager.

Auto-trol Technology Corp. Independence, Ohio Oct. 1990 - July 1991

Field Coordinator (Full-time)

Domtar Industries, Independence, Ohio Jun. 1989 - May 1990

Administrative Assistant/Sales Secretary (Full-time)

Wyeth-Ayerst Laboratories Strongsville, Ohio Apr. 1979 - Dec. 1988

Utility Clerk/Customer Service Representative (Full-time)

EDUCATION: High School Graduate of Nazareth Academy

Cuyahoga Community College courses: Career Explorations, Human

Relations in Business, Medical Terminology and Psychology

Cuyahoga Valley Career Center: Medical Billing & Coding

Parma City Schools Continuing Education: Medical Secretary

Notary Public

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