Senior operations leader

Summary

A dynamic, self-motivated, visionary Senior Operations leader dedicated to delivering results that surpass expectations. A committed and motivating team player with a clear sense of mission, values and direction. Accomplished in fiscal management with direct experience managing a P&L budget, labor relations, training, negotiating, problem-solving and change management.

Experience

1 Hotel Brooklyn Bridge, Brooklyn, NY

Director of Housekeeping August 2020 - Current

nResponsible for leading the Housekeeping Department, responsible for maintaining the 192 5 Star Luxury property while ensuring the highest standards are followed.

nEnsure the safety of all team members by implementing and enforcing strict COVID cleaning guidelines throughout the property while maintaining complaint with the Local 6 labor agreements and the CDC.

nSupervise all team members by demonstrating high leadership skills, model behaviors and exemplary actions.

nMaintain clear communication and a strong relationship with all departments to ensure highest level of guest services.

nResponsible for all recruiting and hiring, scheduling, payroll, purchasing, receiving, budget and expenses.

Arthouse Hotel (Formerly Nylo Hotel), New York, NY

Director of Rooms

Executive Committee

March 2017 – August 2019

nResponsible for managing the hotel in absence of the General Manager.

nOversaw daily Front Office, Guest Relations, and Housekeeping departments – 291 rooms and 90 associates.

nAnnual budget creation and control of rooms division department.

nControl Capital Expense budget and coordinated owner’s approval.

nRevenue Management; worked closely in developing a strategy to maximize revenue at the Front Desk which resulted in 50% increase in 2018 through our upsell programs.

nServed as the gatekeeper of all guest data (e.g. Synergy, Trip Advisor, and all guest related surveys) and implemented changes based on such results.

nIncreased YTD Overall guest satisfaction scores from 4.2 to 4.4 and improved hotel rating on Trip Advisor from 201 to 172.

nCoordinated with Sales and marketing to develop and execute new initiatives and promotions.

nPartnered with F&B to ensure operational execution and success of all programming in the lobby (e.g. pop up bars, lobby rentals, special events).

nConduct performance/salary reviews, problem resolution, discipline, and termination for employees.

nMentor mid-level managers to prepare them for growth.

nAchieved hotel wide rebranding project through to completion while staying within budget and time frame.

Intercontinental New York Barclay, New York, NY

Director of Housekeeping

Executive Committee January 2017 – March 2017

nPromoted from previous hotel to oversee Housekeeping Department during the re-opening of the newly renovated luxury – 704 rooms.

nRe-established local 6 labor agreements and past practices within the department after re-opening.

nIntroduces 5 step cleaning program in compliance with IHG policies.

nNegotiated linen prices that resulted in yearly savings of over $100,000 in Operating Supplies.

Hotel Indigo Lower East Side (IHG), New York, NY

Director of Housekeeping (Pre-Opening)

Executive Committee January 2015 – January 2017

nRecruited to lead pre-opening activities- recruitment, training, brand alignment, marketing efforts, safety procedures, and revenue generating strategies according to IHG policies and procedures.

nDeveloped and controlled Operating Supplies and Equipment pre-opening budget and oversaw purchasing of all supplies for the 300 room hotel opening while saving a total of 15K from original budget.

nPlayed an integral part in developing labor cost for 2016 budget accounting for all union wage increases and benefits.

nNegotiated all service contracts for hotel including Laundry, Valet, Pest Control, and Waste removal for both hotel and restaurant.

nCreated and implemented all opening SOP’s.

nTook part in all union negotiations for the Housekeeping Department successfully creative effective practices for future labor relations concerning labor cost and hotel productivity as well as minimize any future grievances.

nMain liaison between construction and IHG management during opening transition.

nDeveloped close relationship with Ownership and became point person on all aspects of Operations and Rooms.

SIXTY Lower East Side, New York, NY

Director of Housekeeping September 2014 – May 2015

nRecruited to oversee the Housekeeping Department who is responsible for maintaining the 141 Luxury Hotel.

nCoach staff on standards and procedures

nLed two capital expense projects for updating of rooms including vetting vendors and proposals and execution of work with no loss in revenue due to quick turnover.

nCreated a re-training of all Housekeeping staff as well as a cross training program within departments to promote further development.

Millennium Broadway Hotel / The Premier Hotel, New York, NY

Director of Housekeeping September 2013 – September 2014

nResponsible for daily operations of both Millennium Broadway and Premier Hotel- total of 750 rooms including all public areas.

nHire, train, evaluate and motivate staff of 180 associates.

nMonitored budget, inventory, scheduling, payroll, and purchasing and overall finances of the Housekeeping Department.

nActively involved in vendor bidding for all guest and cleaning supplies to ensure optimum savings.

nNegotiated Laundry Services contract that resulted in over 80K in yearly savings.

nMaintained a working relationship with the Local 6 Union and worked with Human Resources to settle past grievances and set future precedence by being in full compliance with the Collective Bargaining Agreement.

Morgan’s Hotel Group- Hudson Hotel, New York, NY

Director of Guest Services January 2013 – July 2013

nPromoted to oversee Bell, Door, Concierge, and Front Greeter staff of an 866-room property.

nConduct weekly payroll submissions and monitor all labor costs for the department.

nUnderstanding of profit and loss reports and submitted monthly variance explanations.

nSuccessfully re-bid department schedule, which resulted in total elimination of overtime labor costs.

nMaintain quality of department performance in accordance to MHG standards.

nWorked as shift MOD for Front Office Operations.

Morgan’s Hotel Group- Hudson Hotel, New York, NY

Assistant Executive Housekeeper April 2012 – January 2013

nUnder the supervision of Director of Housekeeping, oversaw department of 120 union employees and 12 Floor Supervisors.

nMotivate, coach, counsel, and discipline all Housekeeping personnel according to MHG policies and IWA compliance standards.

nAssist in conducting monthly Housekeeping inventories.

nResponsible for processing daily and weekly payroll updates as well as all other invoices pertaining to the department.

nTrained closed with Director of Housekeeping on controlling labor costs and improving expense savings.

Education

Hunter College 2004-2008

Bachelor of Arts

Skills

Fluent in Spanish. Strategic Planning. Brand Initiatives. Opening Experience. Team Development and Leadership. Service and Quality. Ownership Relations.

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