Computer/IT Technician

EVAN DARROW

********@*****.*** 951-***-**** www.linkedin.com/in/loremipsum Homeland, CA (Willing to Relocate) IT TECHNICIAN

Analytical professional offering excellent technical skills backed by hands-on software and hardware support experience in fast-paced environments with thousands of users. Skilled in performing in-depth troubleshooting to diagnose issues with the software, operating systems, user logins, and network/system access. Proficient in Cisco networking equipment, Microsoft Windows 98, XP, Vista, 7, 8 and 10.

PROFESSIONAL EXPERIENCE

KPC Health, Hemet, CA Aug 2021 – Feb 2022

IT / Microcomputer Specialist

Ensured efficient ticket request issuance as well as delivered technical support in the deployment of computers and various hardware components within a medical and hospital environment. Collaborated and built rapport with medical professionals in various locations of two separate hospitals.

Led core hardware migration in two separate hospitals and replace over 600 desktops.

Logged all current computers as well as installed and updated hardware for seamless functioning. Evertek Computer Corporation, Temecula, Ca Dec 2018 – Aug 2021 Computer Technician

Oversaw all the aspects of diagnosing and repairing hardware and software issues on Apple and Windows PCs, including hardware repair/replace and software installation.

Performed testing and repairing returns and trade-in Apple computers such as (Macbooks and iMacs), while testing 60-100/day or repairing 25-40/day.

Praised by management and recognized as one of top two producers in terms of numbers (tests/repairs).

Headed project operations from inception to completion within timely and budgetary constraints.

Gained broad drive imaging expertise as wiping and imaging with a fresh OS standard for every unit tested. Temecula PC Repair, Murrieta, Ca Jan 2017 – Dec 2018 Computer Technician

Conducted troubleshooting, diagnostics, estimates, and repair for individual and small business computer and peripheral needs including insurance claims. Maintained computer systems within a business setting, including installing computers, routers, and hardware, updating systems, and troubleshooting problems with hardware.

Led several small business networks and several insurance claims for replacing damaged equipment.

Partnered with clients in-home and small office as well as conducted software-level repairs, such as virus cleanup and OS upgrades or rollbacks.

HDD to SSD drive cloning as well as developed in-depth expertise with drive cloning and imaging. Additional Experience: CIS Tutor/Teacher Assistant, Mt. San Jacinto College, Menifee, Ca Computer Technician, Self-Employed, Homeland, CA

EDUCATION

A.S. Computer Information Systems, Mt San Jacinto College, Menifee, CA, 2017