Customer Service Assistant Manager

OBJECTIVE

To obtain a position with an organization that will allow me to use my past work experiences, skills, and knowledge to advance in their organization.

SKILLS

Managing Employees Auditing Inventory Customer Service

Schedules Sales Troubleshooting Problem-Solving

Ordering Supplies MS Office Suite Team Building Training/Mentoring

WORK EXPERIENCE

B&G Food Enterprises LLC General Manager February 2020 – February 2022

Hired as the Assistant General Manager February 2019 – January 2020 promoted to General Manager. Duties included interviewing, hiring, training new team members, managed a team of 37 people, open and close store, daily cash and deposits, weekly crew schedules, order products and supplies to operate the business successfully, maintained daily, weekly, period end inventory counts, maintain equipment and facilities maintenance logs. Evaluate quarterly performance of team members, organize products in date order, control loss of sale, labor budget and profits/loss of restaurant, provided excellent customer service to all customers; established restaurant business plans by surveying restaurant demand; maintained operations by preparing policies and standard operating procedures, aiming for consistent productivity and quality; maintained patron satisfaction by monitoring, evaluating, and auditing food and beverage service offerings; accomplished restaurant objectives by recruiting, selecting, orienting, and training; Maintained a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures; Maintained professional and technical knowledge by tracking emerging trends in the restaurant industry; accomplished company goals by accepting ownership for accomplishing new and different requests.

Herman Conservancy Pinewood Cafe Assistant Manager August 2015 – January 2019

Hired as a Line Cook May 2015-August 2015 promoted to Assistant Manager; duties included openning and closing the restaurant; Hired and mentored new staff members; scheduled shifts and assigned tables to waitstaff. Resolved customers' questions and grievances in a professional manner; conducting payroll activities in an accurate, timely manner; ensuring that the restaurant adheres to pertinent health and safety regulations; purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted; sourcing better deals on all resources and equipment that warrant replacing or replenishing; recorded all income and expenses and ensured that cash registers balanced.

Crosby Christian Academy Kitchen Manager October 2006 – February 2015

Duties included responsible for preparing child-friendly meals for daily breakfast, lunch, and snacks as well as the daily clean up and sanitation of the kitchen area; ordered materials, supplies, and ingredients based on need; Monitor inventory levels and perform weekly inventory assessments; stored all food products in compliance with health and safety regulations; ensured the kitchen was clean and organized; maintain weekly and monthly cost reports.

EDUCATION

Crosby High School Attended: 1979-1983 Graduate/Diploma

San Jacinto College Attended: 2009-2012 Graduate/Certification

ACHIEVEMENTS/AWARDS

Certificate in Chef training and Culinary Arts

Certificate in Advanced Pastry/Baking

Certificate in Specialty Cook

Certificate in Restaurant Management

Food Managers/Safety Certification

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